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Company Overview
First Point Group is a leading provider of telecommunications solutions and services to various sectors, including Military, Government, Transport, and Utility markets.
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our expanding operations team. The ideal candidate will have expertise in optical networks, test equipment, and cellular and networking knowledge.
Key Responsibilities
- Provide technical support for optical networks, including troubleshooting and fault-finding
- Conduct thorough testing and produce detailed test documentation and reports
- Manage fault tickets from start to finish
- Administer and execute turnkey projects
- Experience with remote network management platforms
- Expertise in Cisco hardware and configuration, ideally with CCNA certification or in the process of obtaining it
Requirements
- Strong understanding of optical networks and related hardware
- Proficiency with test equipment, including optical power meters, light sources, BERTs, cellular scanners, and multimeters
- Cellular and networking knowledge, including routing and switching protocols and network synchronization
- Ability to work effectively in a team environment and communicate complex technical information to customers and suppliers
- Flexibility to travel for fieldwork when necessary
Desirable Skills
- Experience with SNMP-based network management systems
- Knowledge of LTE-based systems
- Ability to train team members and customers
- Strong work ethic and willingness to learn and adapt to changing work demands and schedules
What We Offer
First Point Group offers a competitive salary and benefits package, as well as opportunities for career growth and development.