Healthcare Operations Manager

1 month ago

March, Cambridgeshire, United Kingdom The Riverside Practice Full time

Job Overview

The Riverside Practice is seeking to appoint a full-time Healthcare Operations Manager.

We are in search of a dynamic and capable operations manager who is eager to embrace a stimulating and rewarding challenge. Do you possess a track record of effectively guiding your team through a landscape of continuous change? If this resonates with you, we invite you to consider this pivotal role within our organization.

Our practice is well-structured and welcoming, providing exceptional General Medical Services (GMS) to over 7200 patients. Our team includes 2 GP partners, 1 salaried GP, an experienced Advanced Nurse Practitioner, a Nurse Practitioner, and a dedicated nursing staff, alongside a committed Primary Healthcare Team.

Key Responsibilities

Deliver leadership and management to ensure the Practice achieves its established goals and objectives within a profitable, efficient, safe, and effective operational framework.

Core Duties Include:

Strategic Oversight and Planning

The successful candidate will:

Stay informed about current developments and pinpoint potential challenges and opportunities. Contribute to the strategic direction of the Practice; set objectives and explore innovative ideas for future growth. Assess and monitor the performance of the Practice team against set objectives; manage and implement necessary changes. Foster effective communication within the Practice and with relevant external organizations. Prepare and annually revise the Practice Development Plan, overseeing the execution of its goals. Evaluate and manage space requirements and oversee development and expansion initiatives. Relay essential information to the Partnership as needed.

Financial Oversight

Oversee Practice budgets, striving to maximize revenue while minimizing expenses. Understand and report on the financial implications of contractual and legislative changes. Manage Practice accounts; ensure timely submission of year-end figures and liaise with the Practice accountant. Oversee cash flow, preparing regular forecasts and reports for the partners. Manage and reconcile bank accounts. Monitor and reconcile income and expenditure statements. Supervise partners' drawings in accordance with accountant instructions. Establish systems for handling and recording cash and cheques.

Organizational Management

Communicate all necessary information to the Partnership. Organize meetings, prepare agendas, and ensure distribution of minutes as required. Develop and update Practice protocols and procedures as necessary. Ensure that Practice facilities are well-maintained and secure. Manage procurement of Practice equipment and supplies within budgetary constraints. Develop and review Health & Safety policies and ensure compliance with current legislation. Arrange suitable insurance coverage. Ensure the Practice has adequate disaster recovery plans in place. Coordinate maintenance for Practice equipment.

Patient Services Management

Take a strategic approach to the development and management of patient services. Ensure service development aligns with local and national guidelines. Ensure compliance with NHS contractual obligations regarding patient care. Monitor patient turnover and capitation. Oversee and enhance repeat prescribing systems. Manage and optimize appointment systems. Organize surgery schedules and duty rosters. Regularly assess Practice performance against patient access and demand management targets. Develop an effective complaints management system. Engage with patient groups and attend relevant meetings.

Information Management and Technology

Evaluate and plan for Practice IT implementation and modernization. Stay updated on advancements in primary care IT. Support and monitor staff in IT usage; organize training as needed. Set targets for data entry and collection. Ensure effective IT data security and disaster recovery plans are in place. Liaise with NHS organizations regarding systems procurement and funding. Maintain the Practice's website.

Required Skills and Experience

Essential Skills:

Strong negotiation skills to enhance service delivery. Excellent communication abilities (written, verbal, and presentation). Proficient IT skills. Proven leadership capabilities. Strategic thinking and negotiation skills. Ability to prioritize and delegate effectively in a fast-paced environment. Experience with SystmOne. Effective time management and organizational skills. Strong networking and relationship-building abilities. Proven problem-solving and analytical skills. Ability to develop and implement policies and procedures. Capacity to motivate teams and maintain a positive work environment.

Experience Requirements:

Essential:

Experience in public-facing roles. Experience managing accounting processes, including budgeting. Background in healthcare settings. Experience managing multidisciplinary teams. Experience in performance management and staff development. Proven track record in project development and implementation. Experience in workforce planning and development.

Desirable:

Experience in NHS or primary care. Relevant health and safety experience.

Additional Requirements:

Essential:

Flexibility to work outside standard hours. Disclosure Barring Service (DBS) check. Commitment to confidentiality. Full UK driving license.

Personal Attributes:

Essential:

Polite and confident demeanor. Flexible and cooperative attitude. Strong interpersonal skills. Motivated and proactive approach. Ability to use initiative and sound judgment. Forward-thinking with a solutions-oriented mindset. High integrity and loyalty. Sensitive and empathetic in challenging situations. Ability to perform under pressure. Confident, assertive, and resilient. Capability to drive and implement change effectively.

Qualifications:

Essential:

Strong educational background with excellent literacy and numeracy skills.

Desirable:

Leadership and Management Qualification. AMSPAR Qualification. Degree-level education in healthcare or business.

  • Healthcare Operations Manager

    1 month ago

    March, Cambridgeshire, United Kingdom The Riverside Practice Full time

    Job Overview The Riverside Practice is seeking to appoint a full-time Healthcare Operations Manager. We are in search of a dynamic and capable operations manager who is eager to embrace a rewarding and stimulating opportunity. Do you possess a proven track record in effectively guiding your team through an ever-evolving landscape? If this resonates...

  • Healthcare Manager

    2 weeks ago

    March, Cambridgeshire, United Kingdom Jupiter Recruitment Full time

    {"title": "Registered Manager", "description": "Job OpportunityA new role has arisen for a dedicated Registered Manager to work in a leading healthcare service based in the March, Cambridgeshire area.This service provides assessment and support for adults living with complex needs, including learning disabilities and mental health support.To be considered...

  • Healthcare Manager

    2 weeks ago

    March, Cambridgeshire, United Kingdom Jupiter Recruitment Full time

    {"title": "Registered Manager", "description": "Job OpportunityA new role has arisen for a dedicated Registered Manager to work in a leading healthcare service based in the March, Cambridgeshire area.This service provides assessment and support for adults living with complex needs, including learning disabilities and mental health support.To be considered...

  • Care Home Administrator

    3 hours ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Care Home Administrator to join our team at Glenholme Wendreth Court. As a key member of our administrative team, you will be responsible for overseeing the day-to-day operations of the home, ensuring the well-being of our residents, and providing exceptional customer service.Key...

  • Care Home Administrator

    4 hours ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Care Home Administrator to join our team at Glenholme Wendreth Court. As a key member of our administrative team, you will be responsible for overseeing the day-to-day operations of the home, ensuring the well-being of our residents, and providing exceptional customer service.Key...

  • Senior Care Professional

    3 weeks ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Senior Care Assistant to join our team at Glenholme Healthcare Ltd. As a Senior Care Assistant, you will play a vital role in providing high-quality care and support to our residents, promoting their independence, dignity, and well-being.Key ResponsibilitiesSupervise and support care staff in...

  • Senior Care Professional

    3 weeks ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Senior Care Assistant to join our team at Glenholme Healthcare Ltd. As a Senior Care Assistant, you will play a vital role in providing high-quality care and support to our residents, promoting their independence, dignity, and well-being.Key ResponsibilitiesSupervise and support care staff in...

  • Plant Operations Manager

    3 weeks ago

    March, Cambridgeshire, United Kingdom Astute People Full time

    Job Summary:Astute People is seeking a highly skilled and experienced Plant Operations Manager to lead the day-to-day operations of our anaerobic digestion plant in Cambridgeshire. As a key member of our team, you will be responsible for ensuring the safe and efficient operation of the plant, while also driving business growth and profitability.Key...

  • Warehouse Operations Manager

    4 weeks ago

    March, Cambridgeshire, United Kingdom Knowles Transport Full time

    Warehouse Operations ManagerAbout the Role:Lead a team of warehouse professionals to achieve operational excellenceDevelop and implement strategies to improve efficiency and productivityCollaborate with cross-functional teams to drive business growthEnsure compliance with health and safety regulationsKey Responsibilities:Manage warehouse operations,...

  • Senior Care Professional

    2 weeks ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Senior Care Assistant to join our team at Glenholme Healthcare Ltd. As a Senior Care Assistant, you will play a vital role in providing high-quality care and support to our residents, promoting their independence, dignity, and well-being.Key ResponsibilitiesSupervise and support care staff in...

  • Senior Care Professional

    2 weeks ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Senior Care Assistant to join our team at Glenholme Healthcare Ltd. As a Senior Care Assistant, you will play a vital role in providing high-quality care and support to our residents, promoting their independence, dignity, and well-being.Key ResponsibilitiesSupervise and support care staff in...

  • Senior Care Professional

    5 days ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a passionate and dedicated Senior Care Assistant to join our team at Glenholme Healthcare Ltd. As a Senior Care Assistant, you will play a vital role in ensuring the well-being and dignity of our residents, promoting independence, choice, and inclusion.Key ResponsibilitiesSupervise and support care staff in providing high-quality...

  • Senior Care Professional

    4 days ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a passionate and dedicated Senior Care Assistant to join our team at Glenholme Healthcare Ltd. As a Senior Care Assistant, you will play a vital role in ensuring the well-being and dignity of our residents, promoting independence, choice, and inclusion.Key ResponsibilitiesSupervise and support care staff in providing high-quality...

  • Senior Care Professional

    15 hours ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a passionate and dedicated Senior Care Assistant to join our team at Glenholme Healthcare Ltd. As a Senior Care Assistant, you will play a vital role in ensuring the well-being and dignity of our residents, promoting independence, choice, and inclusion.Key ResponsibilitiesSupervise and support care staff in providing high-quality...

  • Senior Care Professional

    17 hours ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a passionate and dedicated Senior Care Assistant to join our team at Glenholme Healthcare Ltd. As a Senior Care Assistant, you will play a vital role in ensuring the well-being and dignity of our residents, promoting independence, choice, and inclusion.Key ResponsibilitiesSupervise and support care staff in providing high-quality...

  • Senior Care Professional

    1 hour ago

    March, Cambridgeshire, United Kingdom Glenholme Healthcare Ltd Full time

    About the RoleWe are seeking a passionate and dedicated Senior Care Assistant to join our team at Glenholme Healthcare Ltd. As a Senior Care Assistant, you will play a vital role in ensuring the well-being and dignity of our residents, promoting independence, choice, and inclusion.Key ResponsibilitiesSupervise and support care staff in providing high-quality...

  • Plant Operations Manager

    2 weeks ago

    March, Cambridgeshire, United Kingdom Astute People Full time £60,000

    Job OverviewAstute People is seeking a highly skilled and experienced Plant Operations Manager to lead the day-to-day operations of our anaerobic digestion plant in Cambridgeshire. As a key member of our team, you will be responsible for ensuring the safe and efficient operation of the plant, while also driving business growth and profitability.Key...

  • Warehouse Operations Manager

    2 weeks ago

    March, Cambridgeshire, United Kingdom Knowles Transport Full time

    About the Role:We are seeking a highly skilled and experienced Warehouse Supervisor to join our team at Knowles Logistics. As a key member of our Operational Management team, you will be responsible for providing leadership and support to a team of direct reports in the warehouse, ensuring the efficient and safe operation of our warehouse functions.Key...

  • Warehouse Operations Manager

    2 weeks ago

    March, Cambridgeshire, United Kingdom Knowles Transport Full time

    About the Role:We are seeking a highly skilled and experienced Warehouse Supervisor to join our team at Knowles Logistics. As a key member of our Operational Management team, you will be responsible for providing leadership and support to a team of direct reports in the warehouse, ensuring the efficient and safe operation of our warehouse functions.Key...

  • Plant Operations Manager

    3 weeks ago

    March, Cambridgeshire, United Kingdom Astute People Full time £60,000

    Job OverviewAstute People is seeking a highly skilled and experienced Plant Operations Manager to lead the day-to-day operations of our anaerobic digestion plant in Cambridgeshire. As a key member of our team, you will be responsible for ensuring the safe and efficient operation of the plant, while also driving business growth and profitability.Key...