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Help Desk Operator

2 months ago

Bournemouth, Bournemouth, United Kingdom The Work Shop Full time

About The Work Shop

The Work Shop is a dynamic and innovative company that provides industry-leading software solutions to businesses across the UK and Ireland.

We are seeking a highly skilled and motivated 1st Line Customer Support Operator to join our fast-paced team on a Temp - Perm basis.

The Role:

  • Providing exceptional customer service through inbound calls and emails, ensuring a high level of satisfaction and loyalty.
  • Processing daily customer transfers and managing outputs from customer feedback responses.
  • Ensuring system alerts are processed promptly and efficiently.
  • Collaborating with the team to resolve customer issues and improve overall service quality.

About You:

You are a strong team player with a friendly and approachable nature, possessing excellent communication skills and a passion for delivering first-class customer service.

Competencies:

  • A fast learner with the ability to adapt to new systems and processes.
  • A team player with a willingness to take on additional responsibilities and contribute to the team's success.
  • A problem solver with excellent analytical and critical thinking skills.
  • Outstanding communication skills, both written and verbal.
  • An eye for detail and ability to work with multiple systems simultaneously.

Salary: £25,000 per annum