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Site Services Specialist

2 months ago

Camden, Greater London, United Kingdom Ricoh Full time
About the Role

We are seeking a highly skilled Site Services Specialist to join our team in Camden, London. As a Site Services Specialist, you will be responsible for delivering an efficient Print Room service to our customers, meeting agreed Service Level Agreements (SLAs) and customer satisfaction.

Key Responsibilities
  • Deliver an efficient Print Room service to meet customer expectations and SLAs
  • Help solve operational problems quickly and efficiently to ensure the best levels of customer service are delivered
  • Build relationships with users and manage their perception and expectations
  • Deliver high-quality work to meet customer confidentiality, deadlines, SLAs, and Key Performance Indicators (KPIs)
  • Follow and adhere to all Ricoh UK policies and procedures, including Environmental, Health, and Safety (EHS) procedures and guidelines
  • Ensure the site is compliant with the Ricoh Service Excellence methodology
About Ricoh

Ricoh is a global technology business that designs and manufactures graphic solutions to transform communications. We have built an extensive portfolio of innovative digital services to help individuals achieve fulfillment through work. Our technology makes work smarter and more creative, enabling people to lead purposeful working lives and organizations to become more productive, sustainable, and profitable.

What We Offer

We offer a competitive salary of £25,700 plus bonus and company benefits. We are an equal opportunities employer and welcome applications from everyone. We strive for inclusion and diversity, and our employee-led affinity groups promote a culture of respect and understanding.