Sales Solutions Expert

3 weeks ago

London, Greater London, United Kingdom Diligent Full time

About Diligent

Diligent stands as the premier authority in modern governance, delivering SaaS solutions that encompass governance, risk management, compliance, auditing, and ESG. We empower over 1 million users and 700,000 board members and leaders with a comprehensive perspective on their organization's GRC practices, enabling them to make informed decisions swiftly, regardless of the challenges they face.

At Diligent, you will be a catalyst for positive transformation. You will become part of a team of dedicated, intelligent, and innovative individuals who aspire not only to construct the software company of the future but also to contribute to a more sustainable, equitable, and improved world. Join a global community committed to making a significant impact.

Position Overview:

The Solutions Sales Specialist will be recognized as a technical authority with an in-depth understanding of Diligent's offerings. This role is pivotal in driving revenue growth for both existing and prospective clients, focusing on comprehending customer requirements, customizing solutions, and influencing client decisions by addressing intricate challenges.

This individual contributor role entails managing both inbound and outbound sales, conducting initial prospect/customer meetings, overseeing pipeline management, and ensuring accurate forecasting through to deal closure. As a trusted advisor, the Solutions Sales Specialist collaborates closely with the Accounts team, providing technical expertise during co-selling opportunities. A crucial aspect of this position is mentoring and enhancing the technical knowledge of Sales colleagues, empowering them to gain a deeper understanding of Diligent's products.

Key Responsibilities:

  • Exhibit a robust level of technical expertise in Diligent's products and solutions.
  • Employ sound judgment, technical knowledge, and analytical skills to propose diverse solutions for complex customer challenges.
  • Adopt a 'solutions-oriented' sales approach, recognizing customer needs and developing solutions through the Diligent One Platform.
  • Ensure high levels of customer satisfaction through proactive engagement, providing relevant insights, and consistent follow-ups to generate new opportunities.
  • Collaborate with the Sales team to formulate strategic account plans, including proposals, presentations, and other sales materials that showcase the technical capabilities and advantages of product solutions to meet customer needs.
  • Coach and support the Sales team’s development by enhancing their technical knowledge, understanding of business value, and professional skills through tailored learning opportunities.
  • Effectively utilize sales tools to identify new leads, schedule initial meetings, improve win rates, and generate bookings.
  • Maintain accurate CRM records, forecast, and regularly report on projected bookings and closed deals.
  • Leverage external insights regarding the competitive landscape, customer business strategies, and industry trends to inform the development of strategic account plans.

Required Experience/Skills:

  • Proven track record of success in account management and achieving revenue targets within the technology or GRC sectors.
  • Demonstrated ability to navigate complex sales cycles and manage large, intricate deal negotiations with strategic clients.
  • Capacity to cultivate and sustain relationships with diverse stakeholders at various organizational levels.
  • Commitment to continuous learning, with a desire to deepen knowledge of internal products, external industry trends, and the customer landscape.
  • Exceptional communication, presentation, and influencing abilities.
  • A high degree of curiosity and empathy, with the capacity to understand a potential customer's context, issues, and pain points through effective questioning and active listening.
  • Self-driven, results-oriented, and capable of thriving in a fast-paced, dynamic environment.

What Diligent Offers:

  • Creativity is at our core. We are innovative collaborators by nature, exploring new ways to enhance both our internal processes and client solutions.
  • We prioritize our people. Diligent provides a flexible work environment, global service days, comprehensive health benefits, meeting-free days, a generous time-off policy, and wellness programs.
  • Our teams span the globe. While headquartered in New York City, we have office hubs in various locations worldwide.
  • Diversity is essential to us. Promoting and maintaining a diverse team is a top priority, supported by our Employee Resource Groups and access to resources for education and dialogue.

Diligent initiated the modern governance movement, aiming to empower leaders with the technology, insights, and connections necessary to drive greater impact and accountability. Our employees are passionate, intelligent, and creative individuals dedicated to building the software company of the future while striving to make the world a more sustainable, equitable, and improved place.

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