Customer Care Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Faith Recruitment Full time
Position Overview:

Faith Recruitment is in search of a dedicated Customer Care Specialist to become a vital part of our esteemed team. The primary objective of this role is to assist clients in navigating our online platform while delivering outstanding customer support through various communication channels.

The ideal candidate will excel in fostering robust relationships with both new and existing clientele, ensuring that a superior level of service is consistently maintained.

Key Responsibilities:
  • Address client inquiries through electronic correspondence and telecommunication
  • Escalate service-related concerns to the appropriate departments
  • Provide assistance to clients throughout the service lifecycle
  • Maintain an extensive understanding of the services offered
Required Skills:
  • Collaborate effectively with team members and contribute to a cooperative work environment
  • Adapt to new technical software and processes with ease

In return, Faith Recruitment offers a supportive work atmosphere along with a competitive benefits package.



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