IT Support Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Reed Technology Full time
About the Role

We are seeking an IT Service Desk Specialist to join our client-facing team as it continues to grow. As the first point of contact, you will deliver strong technical support directly to clients remotely via the phone, email, and remote access, troubleshooting where possible and escalating to the relevant teams if required.

Your Day-to-Day
  • Provide 1st and 2nd line technical support to clients remotely across a range of software and hardware.
  • Record all activity via our organisations ticketing system.
  • Manage accounts and permissions via Active Directory.
  • Multi-task tickets to resolve client issues in a timely manner.
  • Document technical issues and escalate issues to the appropriate teams.
About You

You will have experience working within an IT support role demonstrating a good level of technical knowledge and a high level of customer support. You will have experience troubleshooting a range of software and hardware, as well as using Active Directory, VMware, Intune, and Azure AD.

Benefits
  • Holiday entitlement of 35 days per annum, including 9 public holidays.
  • Life and travel insurance.
  • Gym discount.
  • Employee counselling service.
  • Bike to work scheme that also covers e-bikes.
  • Enhanced maternity, paternity, and adoption leave pay and shared parental leave.
  • Private medical scheme.

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