Travel Customer Support Specialist
2 days ago
We are seeking a highly organized and customer-focused individual to join our award-winning client's Customer Support team as a Travel Customer Support Executive.
This home-based role combines administration and customer service duties, with the core objective to provide daily support to the Sales Consultant team and help them maximize their productivity.
Previous customer service experience within the cruise or travel sector is essential for this position, along with excellent communication skills and attention to detail.
In return, our client can offer a competitive starting salary, plus incentive scheme and excellent travel industry benefits. Hours are on a rota basis and mostly 9am - 5.30pm, with one later night to 7pm and one in three weekends.
Key Responsibilities:- Answer and process queries from customers, via phone, email, and social media
- Liaise with customers for post-booking questions, assistance, and customer service issues
- Process tickets submitted by Sales Consultants
- Deliver the highest standards of service every time
- Process and action where relevant, incoming emails from external suppliers
- Ensure bookings with overdue balances are chased and cancelled prior to any charges
- Meet and surpass objectives set by Line Manager
- Other ad hoc tasks as and when required
- Excellent travel and/or cruise industry knowledge - essential
- Service-oriented and customer-focused
- Excellent problem resolution skills
- Positive attitude
- Organized, self-motivated, and proactive
- Excellent attention to detail
- Confident people person, with excellent communication skills
If you're interested in learning more about this Travel Customer Support Executive role, please visit our website or press the apply online button now
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