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Front Desk Ambassador
2 months ago
We're looking for a charismatic and proactive individual to join our Reception team as a Front Desk Ambassador. As the first point of contact for our guests, you'll be the face of Village Hotel Club, ensuring every visitor receives a warm and welcoming experience.
Key Responsibilities:
- Provide exceptional customer service, addressing guest queries and resolving issues promptly
- Be a font of knowledge about the hotel and local area, making recommendations and suggestions to enhance the guest experience
- Work collaboratively with other departments to ensure seamless service delivery
- Proactively identify and resolve problems, ensuring guest satisfaction and loyalty
What We Offer:
- Complimentary full leisure club membership for you and a family member or friend
- Employee Discount on overnight stays at Village Hotels
- 50% discount on Food and Drink purchased on or off shift
- Exciting training platform with gamified learning
- Discounts and cashback offers on many High Street Brands
- A range of Well-being and Healthcare benefits
- Financial wellbeing support via Salary Finance
- Employee Assistance Programme
- Flexible working hours
- A fun, supportive and inclusive work environment with loads of Development opportunities
- Regular team events with our BIG People days monthly
- Excellent Reward and Recognition Incentive schemes
- Monthly well-being programme for all employees to support your mental health
- Anniversary rewards for key milestones of service
- Holiday Purchase scheme
- Birthday day off
- Electric car salary sacrifice scheme
What We're Looking For:
- Personality, and bags of it
- A great memory, to add that personal touch for returning guests
- Proactive problem solver
- A passion for delivering the best guest experience
- Strong communication
- Team player and ability to partner with other departments
At Village Hotel Club, we're all about embracing personality, individualism, and fun. If you're a people person with a passion for delivering exceptional service, we'd love to hear from you.