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Guest Experience Coordinator

2 months ago

London, Greater London, United Kingdom Leonardo Royal Hotel London City Full time

Be the Backbone of Our Team

As the Head Concierge at Leonardo Royal Hotel London City, you will be the driving force behind delivering exceptional guest experiences. Working closely with the Head of Department, you will inspire and motivate your team to provide unforgettable stays for our guests.

Key Responsibilities:

  • Team Supervision: Lead and develop a high-performing team to maximize our guest care strategies.
  • Training and Coaching: Provide guidance and support to ensure your team members have the skills and knowledge to excel in their roles.
  • Guest Relations: Foster a warm and welcoming atmosphere, ensuring every guest feels valued and cared for.

Benefits and Perks:

  • Hotel Discounts: Enjoy special rates on Leonardo Hotel rooms across the UK and Europe.
  • Recognition Scheme: Be recognized and rewarded for your outstanding performance and contributions to the team.
  • Meals on Duty: Enjoy meals provided during your working hours.
  • Talent Referral Scheme: Earn a bonus for referring friends to join our team.
  • Team Celebrations: Participate in regular team-building activities and celebrations.
  • Employee Benefits: Access to the Company Pension Scheme, Life Assurance, and Wellbeing Support.
  • Professional Development: Engage in ongoing job-related training programs with clear paths for career progression.