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Customer Service Representative

2 months ago

Basildon, Essex, United Kingdom Reed Full time
{"title": "Contact Centre Advisor", "description": "Job Summary

We are seeking an experienced Contact Centre Advisor to join our team on an ongoing temporary basis. This hybrid role requires a balance between working from our Pitsea office and your home, with a competency sign-off needed for home working.

Key Responsibilities
  • Serve as the first point of contact for Residents contacting the Contact Centre regarding repairs and property maintenance.
  • Provide advice and information across various communication channels, including telephone, email, web chat, or in writing.
  • Handle household-related enquiries efficiently to maximise right first-time resolution.
  • Meet individual performance targets and contribute to team targets and the overall success of the Contact Centre.
  • Address routine enquiries from leaseholders regarding maintenance.
  • Support the Neighbourhood Management team in delivering an excellent housing and estate management service.
  • Strive for first contact resolution by being proactive and thoroughly investigating Residents' reasons for contact, ensuring their requests are completed in full.
Requirements
  • Experience in a customer service environment utilising various communication methods.
  • Proficiency in using IT systems for information sourcing, recording information, and inputting transactions with customers.
  • Ability to work to performance targets and contribute to team success.
  • Strong problem-solving skills and a proactive approach to customer service.
  • Excellent communication skills and the ability to handle enquiries across a range of digital channels.
Benefits
  • Competitive hourly rate.
  • Flexible hybrid working arrangement.
  • Opportunity to contribute to a vital service for Residents.
Working Requirements
  • Availability to work rotating shifts between Monday to Friday, 08:00 to 18:00.
", "lang_code": "en"}