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Customer Service Officer

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Careers Full time

We are seeking an experienced Housing/Neighbourhood Officer to join our team at Paradigm Housing Careers. As a Customer & Neighbourhood Officer, you will be responsible for delivering a proactive, holistic, and customer-centric neighbourhood management service.

Your Key Responsibilities:

  • Expertise in Social Housing: Utilize your in-depth knowledge of social housing and relevant legislation to manage and resolve complex tenancy issues, ensuring compliance and high standards of service.
  • Community Engagement: Build strong relationships with customers, stakeholders, and external partners to drive improvements in your neighbourhood.
  • Data-Driven Decision Making: Leverage data insights to identify and implement patch improvements, ensuring high levels of service performance and customer satisfaction.
  • Collaboration and Communication: Work closely with other teams to ensure seamless delivery of services and effective communication with customers.

Requirements:

  • Proven experience in housing/neighbourhood management
  • Strong understanding of social housing and relevant legislation
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment