Client Care Coordinator

3 weeks ago


Manchester, United Kingdom The Portfolio Group Full time
About the Role

The Portfolio Group is seeking an experienced Customer Service Administrator to join our team. As a key member of our operations team, you will be responsible for delivering exceptional client care and support to our clients.

Key Responsibilities
  • Client Communication: Establish and maintain strong relationships with clients through regular communication, ensuring their needs are met and exceeded.
  • Administrative Support: Provide administrative support to the team, including data entry, document management, and other tasks as required.
  • Problem Resolution: Proactively identify and resolve any issues or concerns raised by clients, ensuring a high level of satisfaction.
  • Team Collaboration: Work closely with other departments to ensure seamless communication and coordination.
  • Continuous Improvement: Contribute to the development and implementation of process improvements to enhance client experience and team efficiency.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to build rapport with clients and colleagues.
  • Administrative Experience: Proven experience in an administrative role, with a focus on customer service and support.
  • Technical Skills: Proficient in Microsoft Office, with the ability to learn new systems and software.
  • Team Player: A collaborative and flexible approach, with a willingness to adapt to changing priorities and deadlines.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: The opportunity to develop your skills and career within a dynamic and growing organization.
  • Collaborative Environment: A supportive and collaborative team environment, with a focus on client satisfaction and team success.

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