Leisure Operations Assistant

1 week ago

Sunderland, Sunderland, United Kingdom Sporting House Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Leisure Operations Assistant. As a key member of our swimming team, you will play a vital role in delivering exceptional customer experiences and ensuring the safe provision of our learn to swim lessons.

Key Responsibilities
  • Supervise the safety of our swimming lesson provision and deliver lifesaving and first aid provision.
  • Provide exceptional customer care to every swimmer and family member in and out of the water.
  • Ensure the safe provision of all equipment usage, storage, cleaning, and maintenance.
  • Complete and record electronically all relevant health and safety checks as assigned by the swim manager.
  • Help maintain the facility to a high standard at all times by ensuring the centre is clean and safe for all users and staff.
  • Demonstrate a commitment to personal development through training, observation, and feedback on performance to ensure high standards of delivery.
  • Be a positive role model for young people, encouraging them to reach their full swimming potential.
  • Deliver the swim experience, including servicing customer enquiries, showing potential customers around the centre, driving memberships, and attending regular training with the swim team.
Person Specification
  • Fully funded training and qualifications provided (existing qualifications are a bonus).
  • Excellent communication and interpersonal skills.
  • Customer service focused, with a determined and committed approach to quality of standards and cleanliness.
  • Perseverance and patience to encourage and put people at ease.
  • Energetic, passionate, and hard-working personality.
  • Ambition for changing children's lives and making a difference.
  • Reasonable swimming ability.
  • Able to work in an active, energetic sporting environment.
Employee Benefits
  • Great annual leave package.
  • Birthday off.
  • Bright and colourful work kit.
  • Discount on swimming and gymnastics lessons for family and friends.
  • Employee recognition scheme, rewards, and team events.
  • Monthly staff training and collaboration.
  • Multiple training and qualification opportunities.
  • Employee assistance programme.

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