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Executive Director of Leisure Operations

2 months ago

Sunderland, Sunderland, United Kingdom Sporting House Full time

About Sporting House

Sporting House is a leading provider of premium learn to swim experiences in the UK. We are committed to delivering high-quality swimming provision to children aged 0-11 through our bespoke facilities.

Job Summary

We are seeking an experienced and passionate General Manager to lead the operations, customer journey, team, and business of our swim facilities. The successful candidate will be responsible for planning, delivering, and monitoring our swim programme, creating and leading high standards of service, and inspiring and developing a team to provide exceptional customer experiences.

Key Responsibilities

  • Lead the operations, customer journey, team, and business of our swim facilities
  • Plan, deliver, and monitor the swim programme
  • Create and lead high standards of service to consistently deliver premium swimming lessons and support services to every customer
  • Recruit and develop a team of swimming instructors and facility staff
  • Manage budgets, revenue streams, and secondary spend for Sporting House
  • Ensure compliance with health and safety regulations and best practices
  • Develop and deliver a facilities maintenance plan to safeguard the venue
  • Attend regular meetings with the Sporting House senior management team to provide updates on key performance indicators
  • Support the future business strategy and commercial focus in support of marketing initiatives and plans to open new swim centres
  • Effectively network with key partners and stakeholders in the local community

Person Specification

  • Strong written and oral communication and numeracy skills
  • Knowledge of sports/ activity programming and programme management
  • Customer service focused, demonstrates a committed approach to quality of standards
  • Commercially driven with experience of working with Key Performance Indicators, P&L accounts, and balanced scorecards
  • Experience of managing teams and demonstrating strong leadership skills
  • Ability to elicit cooperation from team members, suppliers, and other internal departments
  • Ability to manage budgets effectively
  • Outstanding interpersonal skills to support effective working relationships at all levels
  • Good decision maker with great organisational and business development skills
  • Good working knowledge of Microsoft Office and CRM systems
  • Passion for sport, physical activity, and health

Employee Benefits

  • Performance-related bonus potential
  • Great annual leave package
  • Birthday off
  • Bright and colourful work kit
  • Discount on swimming and gymnastics lessons for family and friends
  • Employee recognition scheme, rewards, and team events
  • Monthly staff training and collaboration
  • Multiple training and qualification opportunities
  • Employee assistance programme