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People Operations Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented People Operations Coordinator to join our team at J D Wetherspoon plc. As a key member of our People Operations department, you will be responsible for providing first-line support in personnel- and pay-related matters and administration services for our pub-based employees.
Key Responsibilities:
- Administration and Data Management: Complete personnel and payroll administration tasks, including checking proof-of-right-to-work documentation, responding to recruitment queries, and creating and updating employee records.
- Payroll Processing: Input data to Resourcelink to ensure accurate employee payments and assist with weekly and monthly payroll preparation.
- Employee Support: Respond to employee queries, process information, and provide timely resolutions to pay- and contract-related matters.
- Shared Inbox Management: Manage shared inboxes as part of the team, providing timely responses and supporting knowledge-sharing to increase training and awareness in our pubs.
- Record Keeping: Create and update employee records for various pay- and contract-related tasks, including new starters, promotions, leavers, holidays, pay adjustments, transfers, and accommodation.
- Reporting and Analysis: Run reports to support business decisions and aid payroll reconciliation/control checks.
- Communication: Issue letters and confirmation of pay- and contract-related changes to employees and operations.
- Administrative Tasks: File employee documentation accurately and support defining new processes, procedures, and policies.
Requirements:
- Customer Service Focus: Provide excellent customer service, with a pleasant and confident email manner, and a happy-to-help approach.
- Strong Commitment and Motivation: Demonstrate a strong commitment and motivation, with a respect for deadlines, ownership of tasks, and working as a team.
- Communication Skills: Possess confident communication skills, with the ability to liaise at all levels in the business and contribute in meetings.
- System Skills: Have good system skills, with knowledge of Resourcelink and Microsoft Word and Excel, including complex formulae/functions/mail management.
Qualifications and Experience:
- Personnel and Payroll Knowledge: Possess personnel and payroll knowledge through pub experience.
- System Knowledge: Have good system skills, with knowledge of Resourcelink.
- Microsoft Office Skills: Possess Microsoft Word and Excel skills, including complex formulae/functions/mail management.
Benefits:
- Salary: £27,000 per annum
- Benefits Package: 25 days' paid holiday (plus bank holidays) pro rata; head-office bonus scheme; free shares (after 18 months with the company); private medical insurance; contributory pension scheme; employee discount; free head-office parking
