Operations Coordinator

3 weeks ago


Watford, Hertfordshire, United Kingdom MMP Consultancy Full time
Job Summary:

MMP Consultancy is seeking a skilled Repair Planner to join their team in Hertford.

The successful candidate will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out efficiently and effectively.

Main Responsibilities:
  1. Manage operative diaries to optimize workload and minimize downtime.
  2. Plan and prioritize repairs works, including pre and post inspection, reactive, and emergency repairs.
  3. Coordinate emergency works and ensure timely completion.
  4. Book appointments and allocate works to available operatives, monitoring progress from start to completion.
  5. Maintain accurate and up-to-date records of all relevant data.
  6. Liaise with tenants and operatives to arrange repairs and ensure customer satisfaction.
  7. Communicate effectively with the team to address any concerns about work quality and ensure operatives have the necessary materials.
  8. Participate in meetings, supervision, and training as required by the manager.
Requirements:
  1. Previous experience in a planning, scheduling, or customer service role within a Housing Association, Local Authority, or contractor.
  2. Excellent communication and organizational skills.
  3. GCSEs at Grade C or above, including Mathematics and English.
  4. Proficient IT skills, including Microsoft Excel and Word.
  5. Proven background in a customer-focused environment.
  6. Experience with database systems, such as Connect, Northgate, or DRS.
  7. Construction-related knowledge.


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