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Customer Support Specialist
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.
Key Responsibilities:
- Provide support to customers by responding to their inquiries and resolving their issues in a prompt and professional manner.
- Investigate and resolve customer complaints in a fair and timely manner, ensuring that customers are satisfied with the outcome.
- Manage your workload effectively, prioritizing tasks and updating customers on the status of their queries.
- Communicate with customers in a clear and concise manner, using verbal and written communication skills to resolve their queries.
- Proactively identify areas for improvement and suggest solutions to enhance the customer experience and drive positive business change.
- Work collaboratively with the team to achieve customer retention goals and drive business growth.
Requirements:
- A positive attitude with a 'can-do' and 'win/win' approach.
- Sound decision-making skills and the ability to work under pressure.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- A self-starter with a proactive and forward-thinking approach.
- Able to work independently and as part of a team, with a flexible approach to work.
- Basic computing skills and the ability to navigate multiple systems to support customer queries.
What We Offer:
- A competitive hourly rate.
- The opportunity to work with a passionate team who are dedicated to delivering exceptional customer service.
- A supportive and collaborative work environment.
- Opportunities for learning and development to enhance your skills and career.
About Mpeople Recruitment Yorkshire:
Mpeople Recruitment Yorkshire is a leading recruitment agency specializing in customer service and support roles. We are committed to delivering exceptional service to our clients and candidates, and we are passionate about helping individuals achieve their career goals.
