Automotive Service Coordinator

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Position: Customer Service Consultant

Location: Volkswagen Milton Keynes

Hours: Full-time, including Saturday mornings on a rotating schedule

Compensation: Competitive salary with an incentive and OTE structure

Benefits: 25 days of annual leave plus public holidays, life insurance, pension plan, wellness support, employee discounts for servicing and popular retailers, along with a purchase discount program

Incentives: Includes an uncapped OTE and bonus structure to be discussed during the interview

About Us

Marshall Motor Group stands as one of the UK's premier automotive dealer networks, representing 23 of the most renowned car, van, truck, and motorcycle manufacturers, with 141 dealerships across 34 counties in the UK.

We are dedicated to our employees just as much as we are to our clients. As part of the Constellation Automotive Group, which encompasses Webuyanycar, cinch, and BCA, we offer vast opportunities for you to carve out your career path with us.

Role Overview

As a Customer Service Consultant, you will be essential in our dealership, serving as the primary liaison between customers and our service department. Your role will be front-facing in the showroom, requiring a genuine passion for assisting customers. Comprehensive training will be provided, so prior experience in a car dealership is not necessary. Your initial weeks will include our Marshall Customer Journey induction program, shadowing sessions, and a buddy system, all designed to ensure a smooth transition into your new position.

Candidate Profile

  • Previous experience in customer service is a must.
  • Genuine enthusiasm for enhancing the customer journey and delivering exceptional service.
  • Ability to work under pressure and manage customer expectations through regular communication and updates.
  • Strong attention to detail and organizational skills to effectively manage your own customer base and workload.
  • Confidence in addressing complex customer issues professionally, seeking management support when necessary.
  • Technologically proficient, ideally with experience using CRM systems.

Key Responsibilities

  • Build and maintain customer relationships prior to their appointments, welcoming them upon arrival.
  • Enhance the customer experience throughout their journey with Marshall in a positive and proactive manner.
  • Act as a representative for both the business and the customer, providing expert support to facilitate informed decision-making.
  • Accurately complete all administrative tasks related to the customer experience.
  • Proactively assist customers with future needs.
  • Collaborate with team members to deliver outstanding customer service and foster customer loyalty.

If you are interested in exploring this opportunity with Marshall Motor Group, please submit your application online, and one of our recruitment specialists will reach out to you.

We are committed to hiring the most qualified individuals and providing equal opportunities for career advancement, including promotions and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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