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Senior IELTS Exams Manager
2 months ago
Job Title: Senior IELTS Exams Manager
Job Summary:
Mobile Testing Solutions Ltd (MTS) is seeking a highly experienced and skilled Senior IELTS Exams Manager to lead the delivery of IELTS exams at our London headquarters. The successful candidate will be responsible for managing the IELTS exam team, ensuring compliance with exam board standards, and driving business growth.
Key Responsibilities:
- Team Management: Manage the IELTS exam team, including Senior Test Administrators and Test Administrators, to deliver high-quality exam services.
- Compliance: Ensure that IELTS exams comply with agreed exam board, awarding body, or partner standards.
- Business Growth: Work towards annual targets set for each exam venue and contribute to business growth through strategic initiatives.
- Customer Service: Work with Customer Care Administrators to resolve customer complaints and refund requests in a timely and effective manner.
- Internal Audits: Collaborate with the compliance and improvement manager to produce an annual internal audit plan and implement recommendations from internal and external audits.
- Inspection Visits: Manage inspection visits from exam boards and conduct regular inspections of exam venues to ensure compliance.
- Training and Development: Attend training sessions, including webinars and training courses, to enhance knowledge and skills.
- On-Call Support: Provide emergency weekend on-call support to the Senior Test Administrators, working approximately 13 weekends across the calendar year.
Requirements:
- Experience: Minimum of 4 years' experience in IELTS exams management or testing administration role, or equivalent.
- Education: Degree in business administration or related field.
- Skills: Proven experience in invigilating high-stakes exams, good knowledge of the testing, examination, teaching, and education sectors, fully IT literate, strong people management skills, excellent attention to detail, absolute commitment to confidentiality and duty of care, customer-centric, excellent organizational and time management skills, excellent communication, interpersonal, and relationship-building skills.
Company Overview:
Mobile Testing Solutions Ltd (MTS) provides examination services to a wide range of global clients across the UK and Ireland and also has an online language school specializing mainly in IELTS exam preparation courses.
