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Customer Service Representative

2 months ago

Tunbridge Wells, Kent, United Kingdom Office Angels Full time
Customer Service Administrator

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for delivering exceptional customer support and ensuring a seamless customer experience.

Key Responsibilities:
  • Handle incoming customer inquiries via phone, email, and in-person
  • Provide accurate and timely information to customers regarding products, orders, and deliveries
  • Resolve customer complaints effectively and efficiently
  • Maintain customer records and update the CRM system
  • Collaborate with other departments to ensure a seamless customer experience
  • Contribute to continuous improvement initiatives to enhance customer service processes
Requirements:
  • Previous experience in a customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Proficient in using CRM systems and Microsoft Office Suite
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Attention to detail and strong organisational skills
What We Offer:
  • A competitive salary package
  • Opportunities for career growth and development
  • A supportive and collaborative work environment
  • Ongoing training and support to enhance your skills
  • The chance to make a real impact and contribute to the success of the business

We are an equal opportunities employer who values diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.