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Desktop Support Engineer

2 months ago

Thatcham, West Berkshire, United Kingdom Talent Locker Full time £35,000

Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Talent Locker. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our IT systems and infrastructure.

Key Responsibilities:

  • Monitor and maintain the smooth operation of all desktops, laptops, tablets, and smart devices used by staff and students.
  • Resolve operational problems and manage change requests in a timely and efficient manner.
  • Provide necessary training and technical support to staff and students.
  • Oversee the IT Change Management process and ensure that requested changes are properly evaluated and communicated.
  • Act as escalation for complex issues and maintain and develop standard operating procedures.
  • Control service updates and maintain the IT asset inventory.
  • Support compliance-based assessments and manage service capacity, availability, and continuity.
  • Own Key Performance Indicator (KPI) targets for continual improvement.
  • Support all IT-related projects and initiatives.

Requirements:

  • 2+ years of experience in a similar IT support role, such as 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support, or other IT or Technology Support position providing on-site support.
  • Degree or education in computer systems, infrastructure, or a related field.
  • Experience in ITIL-based technical delivery and support.
  • MIEE and MCE certifications are required.
  • Familiarity with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams.
  • Skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.