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Administrative Healthcare Assistant

2 months ago

Leamington Spa, Warwickshire, United Kingdom Boots Full time
About the Role

Your role is to ensure all reception and administrative activities in the Boots third-party GP Service are carried out effectively whilst delivering exemplary care. You will be an integral part of our Healthcare team enabling our customers' and patients' wellbeing to thrive.

Key Responsibilities
  • Greeting and Verification: Greet customers and verify their details, ensuring a smooth and efficient experience.
  • Clerical Tasks: Manage appointment bookings, respond to queries, and maintain accurate medical records.
  • Quality Service Delivery: Maintain high standards of service delivery by following Standard Operating Procedures and adhering to health and safety guidelines.
  • Time Management: Prioritize tasks effectively, meeting deadlines for customer reports and managing abnormal results.
  • Administrative Support: Ensure all customers have the necessary paperwork, including appointment packs, clinical files, and consent forms.
  • Stock Management: Order and maintain adequate stock of required materials to deliver services.
  • Collaboration with Healthcare Professionals: Work with wider healthcare professionals to escalate queries and signpost customers to other healthcare services.
Requirements
  • Embracing Technology: Ability to adapt to new technology and systems.
Desirable Skills
  • Healthcare Experience: Previous experience in a healthcare setting is highly desirable.