Administrative Support Specialist

4 weeks ago

Colchester, Essex, United Kingdom Colchester Borough Council Full time

Job Overview

Employment Type: Permanent, Full-time, 37 hours per week, Monday to Friday

Colchester Borough Homes (CBH) is a reputable organization established by Colchester City Council. Since 2003, we have been an integral part of the local business ecosystem, recognized for our excellence in management and maintenance services for approximately 7,000 residential, commercial, and public properties across the City.

Role Summary

The Business Support team is seeking a motivated individual dedicated to providing outstanding customer service to enhance our operations.

In this role, you will be responsible for administrative tasks that facilitate the execution of service delivery programs. Your duties will include processing orders for services, conducting surveys and inspections, maintaining comprehensive records for ongoing and completed projects, and performing various other administrative responsibilities.

Candidate Profile

The ideal candidate will possess:

  • Proven experience in delivering exceptional customer service, ideally within a local authority housing context.
  • Strong communication, organizational, and IT skills.
  • The capability to work efficiently and accurately manage information across different systems.
  • Effective problem-solving abilities.

You will be:

  • Adaptable in your work approach, capable of operating independently as well as collaboratively within a supportive team environment.
  • Committed to ensuring a high standard of service for our clients.
  • Proactive and able to take initiative in your responsibilities.

Employee Benefits

In return for your dedication, we offer a competitive salary along with an attractive benefits package, which includes:

  • Participation in the Local Government Pension Scheme with a 20.2% employer contribution.
  • Comprehensive training, development, and career advancement opportunities.
  • Annual leave of 21 days (increasing to 26 days after 5 years of service), in addition to bank and public holidays, plus two extra company holidays during the festive season.
  • The option to purchase up to an additional 5 days of holiday, subject to conditions.
  • Access to the Employee Assistance Programme.
  • Provision of a smartphone and laptop for work purposes.
  • Discounted corporate gym membership at Leisure World and the Northern Gateway.
  • One Volunteering Day per year.
  • Complimentary Flu Jab.
  • Flexible working arrangements to accommodate the needs of the role and service area.

Additional employee benefits include coverage for professional subscriptions, free annual eye tests, and a contribution towards glasses for VDU use.

Commitment to Equality & Diversity

Colchester Borough Homes is an equal opportunities employer. We are committed to fostering an inclusive workforce that reflects the diverse community we serve. We welcome applications from individuals of all backgrounds, including those with physical or mental disabilities. We are proud to be a Disability Confident Employer and a Mindful Employer, holding accreditations for Working Well, Investors in People Gold status, and the Armed Forces Covenant.

Application Process:

Step 1 – Review the job advertisement, Job Accountability Statement, and Person Specification.

Step 2 – Complete the online application form in full, ensuring you demonstrate how you meet the criteria outlined in the Person Specification.

Step 3 – Submit your application.

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