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Financial Collections Associate

3 months ago

Brentwood, Essex, United Kingdom RSM Full time
Position Overview

We are in search of a dedicated Analyst to become a vital part of our Debt Management team at RSM. In this role, you will significantly contribute to our efforts in recovering debts for a wide array of clients. This position offers a fantastic opportunity to refine your skills while supporting a thriving team.

Key Responsibilities

  • Proactively manage the collection of overdue business-to-business debts through effective communication, both over the phone and in writing, within a fast-paced environment.
  • Assess clients' financial situations and pinpoint cases that may require further action.
  • Deliver consistent updates and analytical reports to both clients and management regarding debt status.
  • Adhere to established debt management protocols while pursuing ongoing enhancements.
  • Address customer grievances in line with predefined procedures.
  • Achieve designated goals related to debt recovery and client service.
  • Customize approaches based on client needs while ensuring adherence to fairness standards.
  • Collaborate with various departments and leverage data analytics to improve service delivery.

Qualifications

  • A proactive, self-sufficient, and resilient individual with adept negotiation capabilities.
  • Previous experience in roles that involve telephone communication, ideally in debt recovery or customer support.
  • Familiarity with business-to-business debt collection practices and insolvency protocols.
  • Proficient in utilizing IT tools, including Excel, Word, and PowerPoint.
  • Exceptional time management and organizational abilities.
  • Strong written and verbal communication skills.
  • Capacity to handle multiple tasks and excel in a dynamic environment.

If you are an ambitious professional eager to advance your career in debt management, this opportunity could be an excellent fit for you. Join our team and play a key role in enhancing debt recovery efforts while ensuring compliance and client satisfaction.