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IT Support Specialist
3 months ago
About the Role:
We are excited to present an opportunity for an ICT Help Desk Advisor to provide essential support within our organization.
Location: Flexible
Salary: Competitive, with a comprehensive benefits package
Job Type: Permanent, full-time
Working Hours: Standard business hours
About Us:
Our organization is dedicated to delivering innovative solutions that enhance community services while prioritizing sustainability and economic responsibility.
Key Responsibilities:
- Act as the primary contact for users experiencing IT-related issues, ensuring prompt resolution.
- Conduct initial assessments of inquiries and strive to resolve issues at the first point of contact.
- Assist in the ongoing development and management of corporate systems.
- Document and manage the lifecycle of all ICT incidents, escalating to higher-level support when necessary.
- Provide administrative assistance to the ICT department.
Candidate Profile:
The ideal candidate will possess:
- A minimum of 2 GCSEs (or equivalent) including English and Maths.
- A solid understanding of Microsoft Office products, particularly Microsoft 365.
- Experience in a customer-facing role with strong keyboard skills.
- The ability to quickly acquire technical knowledge as needed.
- Good problem-solving abilities and attention to detail.
- Experience in an ICT Help Desk environment is preferred.
Benefits:
We offer a range of benefits, including:
- Childcare support (where applicable)
- Flexible working arrangements
- Opportunities for training and professional development
- Occupational health services
- Comprehensive holiday, sick leave, and pension entitlements
We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates.
Application Process:
As an equal opportunities employer, we encourage all individuals to apply.
We look forward to receiving your application for the ICT Help Desk Advisor position.
