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Customer Service Representative

2 months ago


Northampton, Northamptonshire, United Kingdom Office Angels Full time

Job Summary:

We are seeking a highly skilled and professional Customer Service Representative to join our team at Office Angels. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and working closely with our management team to stay up-to-date on product knowledge and company policies.

Key Responsibilities:

  • Customer Service: Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
  • Professionalism and Rapport Building: Maintain a high level of professionalism with clients and work to establish a positive rapport.
  • Database Management: Update customer information in the customer service database during and after each call.
  • Team Collaboration: Work with the management team to stay up-to-date on product knowledge and be informed of any changes in company policies.

Requirements:

  • Teamwork: Ability to work effectively in a team environment.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: Ability to remain calm under pressure and handle complaints and difficult situations.
  • Adaptability: Willingness to adapt to changing situations and priorities.