IT Service Delivery Specialist, Client Management

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Strategic Solutions Full time
About the Role

We are seeking a highly skilled Business Analyst, Implementation Specialist to join our team at Newcastle Strategic Solutions. As a key member of our Service Operations team, you will play a critical role in ensuring the efficient and sustainable resolution of service-related issues.

Key Responsibilities:

  • Contribute to the effective implementation and adherence of Incident and Problem Management Policies, Standards, and Operating Procedures.
  • Feed into the roadmap for process maturity and Continual Service Improvement, owning and driving actions within the roadmaps.
  • Work closely with IT Support teams to ensure Incidents and Problems are managed from identification through to resolution.
  • Collaborate with cross-functional teams to identify and implement process improvements.

About You

To be successful in this role, you will have:

  • Previous experience supporting and performing IT Incident, Major Incident, and/or Problem Management processes.
  • Working knowledge of Change Management and associated ITIL processes.
  • Proven abilities working closely with IT Support teams to ensure Incidents and Problems are managed from identification through to resolution.

About Us

Newcastle Strategic Solutions is a leading provider of savings management and technology services for new challenger banks and established providers across the UK. As an inclusive employer and member-owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds.

What We Offer

  • A competitive annual salary based on above-market pay scales.
  • A 35-hour weekly contract and flexible working arrangements.
  • 30 days holiday each year plus bank holidays.
  • A bonus scheme with a target of 10% and up to 15% depending on performance.
  • Colleague mortgage scheme and access to our financial advisors.
  • Private medical insurance.
  • Pension scheme with up to 9% employer's contribution.
  • Life assurance and income protection.
  • Access to a range of wellbeing benefits, including medicash scheme.
  • Electric car salary sacrifice scheme.
  • Cycle to Work scheme.
  • Above statutory family leave entitlement.
  • An extra day's holiday for your birthday.
  • The option to buy and sell holidays.
  • A broad range of learning and development opportunities.
  • Access to a range of high street and online discounts.
  • Free onsite gym at Cobalt and access to discounted/subsidised gym memberships nationwide.
  • A wide range of recognition initiatives to recognise and reward great performance.


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