Healthcare Reception Specialist
3 weeks ago
Purbeck Health Centre is excited to announce an opening for a Receptionist to become a vital part of our team on a part-time schedule of 20 hours per week, Monday to Friday. In this pivotal front-line position, receptionists play a crucial role in assisting patients to navigate our services, maintaining accurate health records, and ensuring efficient management of appointment scheduling.
Main Responsibilities:- Welcome and guide all patients upon arrival.
- Schedule appointments and distribute appointment cards as necessary.
- Handle prescriptions, letters, completed forms, specimen bottles, and other relevant documents.
- Address requests for information and manage any issues or complaints.
- Inform patients about practice procedures.
- Enroll new patients into the system.
- Respond to telephone inquiries promptly.
We are seeking a dedicated receptionist to join our dynamic practice team and contribute positively to our community. Ideal candidates will possess the following qualities:
- Strong communication abilities, with a courteous and clear telephone demeanor.
- Capacity to work in a respectful, confidential, and discreet manner, prioritizing patient dignity.
- Experience interacting with the public, demonstrating sensitivity and empathy in challenging situations.
- Confidence to collaborate effectively within a team and the ability to think critically under pressure.
- Proficient IT and administrative skills.
- Previous experience in a medical or healthcare reception role is preferred.
Flexibility is essential, as there may be occasions requiring additional or alternative hours to support colleagues.
About UsPurbeck Medical Centre is committed to delivering exceptional healthcare services to our patients in the Milton Keynes area. Our dedicated team of doctors, nurses, and support staff is focused on providing a professional and compassionate service. We utilize System One software and benefit from the robust support of Nexus MK PCN.
Disclosure and Barring Service Check
Please be aware that this position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a Disclosure submission to the Disclosure and Barring Service to verify any prior criminal convictions.
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