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Regional Tenancy Manager

3 months ago

Truro, Cornwall, United Kingdom Advance Full time

Position: Regional Housing Officer

Location: Home-based

Hours: 35 contracted hours per week

Salary: Competitive salary plus car allowance

About the Role:

Are you passionate about making a positive impact in the community?

We are seeking a dedicated Regional Housing Officer to join our team at Advance, a leading supported housing association committed to enhancing the lives of individuals with learning difficulties and disabilities. This role offers the opportunity to work from home while also engaging with our office environment.

As a Regional Housing Officer, you will be responsible for:

  • Delivering effective tenancy and resident management in accordance with established policies.
  • Addressing issues related to anti-social behavior and tenancy violations.
  • Overseeing safeguarding and complex cases, ensuring compliance with relevant legislation.
  • Optimizing income by managing rent accounts effectively.
  • Managing vacant properties to ensure timely lettings and support business objectives.
  • Building and nurturing relationships with tenants and key stakeholders to enhance housing service management.
  • Assisting tenants in maintaining their tenancies.

A valid driving license and access to a vehicle are essential for this role due to travel requirements.

About the Candidate:

The ideal candidate will be a proactive and customer-oriented individual, possessing:

  • Strong communication skills.
  • The ability to foster excellent relationships with customers and colleagues.
  • Proficiency in Microsoft Office applications.
  • Experience with housing management databases.

We offer training and development opportunities to ensure that you can excel in your role.

About Advance:

Advance is a national, not-for-profit organization providing housing and support services for individuals with disabilities and mental health conditions. Our mission is to transform lives by delivering high-quality housing and support services that empower individuals to achieve their personal goals and feel valued.

We prioritize our staff's well-being and professional growth, offering a supportive work environment and opportunities for career advancement.

Benefits of Working with Us:

  • Paid mileage and travel time.
  • Generous holiday entitlement.
  • Sector-specific training and professional development opportunities.
  • Access to employee discounts and perks.
  • Long service awards.
  • Referral bonuses.
  • Cycle to work scheme.
  • Employee Assistance Programme.
  • Free DBS checks.
  • Career progression opportunities.
  • Pension scheme with matched contributions.

Advance is committed to safeguarding and promoting the welfare of the individuals we support. We welcome applications from diverse backgrounds and are an equal opportunities employer.