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Receptionist - Birmingham

2 months ago

Birmingham, Birmingham, United Kingdom Grosvenor Casinos Full time

About Grosvenor Casinos

Grosvenor Casinos is a leading gaming and leisure operator in the UK, committed to providing a premium experience for our customers. Our venues offer a wide range of gaming options, entertainment, and dining experiences in a safe and welcoming environment.

Our Team

We are a diverse and inclusive team of professionals who are passionate about delivering exceptional customer service and creating a memorable experience for our guests. Our team members are committed to building strong relationships with our customers and providing a personalized experience that meets their needs.

Job Summary

We are seeking a highly motivated and customer-focused Receptionist to join our team at Grosvenor Casino, Birmingham Broad Street. As a Receptionist, you will be responsible for providing a warm and welcoming experience for our customers, ensuring that they feel valued and respected throughout their visit.

Key Responsibilities

  • Actively assist in the operation of an efficient, professional, and welcoming admission point within the legal requirements of the Gaming Act and other legislation.
  • Provide exceptional customer service, responding to customer queries and concerns in a timely and professional manner.
  • Ensure that all customer interactions are handled in a fair, transparent, and respectful manner.
  • Work collaboratively with other team members to achieve business objectives and provide a seamless customer experience.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong attention to detail and ability to maintain accurate records.
  • Ability to work collaboratively as part of a team.