Face to Face Fundraising Performance Coach

3 weeks ago

Towcester, Northamptonshire, United Kingdom Canal & River Trust Full time
Job Purpose

We are seeking a highly skilled and experienced Fundraising Coach to join our team at the Canal & River Trust. As a Fundraising Coach, you will play a critical role in supporting the delivery of excellent fundraising results and compliance standards for our Face-to-Face Fundraising teams.

Key Responsibilities
  • Coach and develop the performance of multiple Face-to-Face Fundraising teams across the region, including lone workers, pairs, and larger teams.
  • Set and achieve individual fundraising targets and KPIs, including inspiring people to become long-term monthly donors, generating income through contactless one-off donations, and acquiring newsletter prospecting sign-ups.
  • Act as a hands-on fundraiser, leading by example, and delivering fundraising income through signing up Friends and generating contactless income while demonstrating the Canal & River Trust's values and behaviours.
  • Provide phone coaching and in-person coaching to support fundraisers in meeting their targets and KPIs, and work with individuals to improve their results from their current level of performance to the required standard.
  • Identify training requirements and deliver on- and off-field training and coaching to grow income.
  • Undertake mystery shopping, observations, and internal quality control auditing of values, behaviour, and fundraising technique.
  • Support and deputise for the Regional F2F Fundraising Manager, providing cover when they are on leave, and taking responsibility for the regional fundraising targets and KPIs.
  • Work with our partner recruitment agency to arrange interviews, send out communications to candidates, and sit on the interview panel to recruit and onboard new F2F fundraisers.
  • Support the delivery of performance incentives and set up/edit teams on Evergiving and the rota.
  • Provide daily reports of observations and actions taken, areas of success, results for that day, and areas of training and development identified.
  • Process all sensitive and data-protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust's GDPR and Security Procedures.
  • Carry out daily compliance training, charity conversation, case for support, and storytelling practice, and health and safety training sessions as directed by the Regional F2F Fundraising Manager.
  • Manage feedback and complaints in a professional manner and follow the complaints process, communicating details to the Regional F2F Fundraising Manager for timely and efficient resolution.
Requirements
  • Driver's License is essential (requirement for Business insurance)
  • Performance management and coaching qualifications are desirable.
  • Training qualifications are desirable.
  • Knowledge and experience of working within the CIOF, Fundraiser regulator code of practice.
  • Significant experience of working in face-to-face fundraising industry.
  • Track record of successful individual fundraising and team leading, meeting performance targets and KPIs.
  • Experience of increasing income through performance coaching of fundraisers.
  • Experience of interviewing and recruiting fundraisers.
  • Experience of training and developing fundraisers.
  • Experience of mystery shopping and leading on delivering performance incentives.
  • Ability to work to self-managed targets.
  • Ability to be adaptable and flexible to support a geographical region of the network.
  • Quick and agile approach to reacting to problems or challenges.
  • Confidence to approach the public, storytelling, and making an ask for funding.
  • Ability to use IT systems, such as an iPad and contactless devices, proficiently.
  • Good writing and IT skills to support the analysis of performance management.
What We Offer

In addition to your salary of £32,000 + £390 per month Car Cash Allowance, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement, and numerous other employee benefits, including several salary sacrifice benefits.

  • 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
  • Home working status with 'hub' facilities available if a need to work outside of home – flexibility.
  • Annual £200 personal learning & growth award to spend on any learning-related activity – hobbies; aspirations etc.
  • Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters.
  • Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme.
  • 2 days paid volunteering leave, volunteering for local community project work.

At the Trust, we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking, and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

  • Face to Face Fundraising Performance Coach

    2 months ago

    Towcester, Northamptonshire, United Kingdom Canal & River Trust Full time

    Job PurposeWe are seeking a highly skilled Fundraising Performance Coach to join our team at the Canal & River Trust. As a key member of our fundraising team, you will be responsible for coaching and developing the performance of our face-to-face fundraising teams, ensuring they meet and exceed their targets.Key ResponsibilitiesCoach and develop the...

  • Face to Face Fundraising Performance Coach

    2 months ago

    Towcester, Northamptonshire, United Kingdom Canal & River Trust Full time

    Job PurposeWe are seeking a highly skilled Fundraising Performance Coach to join our team at the Canal & River Trust. As a key member of our fundraising team, you will be responsible for coaching and developing the performance of our face-to-face fundraising teams, ensuring they meet and exceed their targets.Key ResponsibilitiesCoach and develop the...

  • Face to Face Fundraising Performance Coach

    4 weeks ago

    Towcester, Northamptonshire, United Kingdom Canal & River Trust Full time

    Job PurposeWe are seeking a highly skilled and experienced Fundraising Coach to join our team at the Canal & River Trust. As a Fundraising Coach, you will play a critical role in supporting the delivery of excellent fundraising results and compliance standards for our Face-to-Face Fundraising teams.Key ResponsibilitiesCoach and develop the performance of...

  • Face to Face Fundraising Performance Coach

    4 weeks ago

    Towcester, Northamptonshire, United Kingdom Canal & River Trust Full time

    Job PurposeWe are seeking a highly skilled and experienced Fundraising Coach to join our team at the Canal & River Trust. As a Fundraising Coach, you will play a critical role in supporting the delivery of excellent fundraising results and compliance standards for our Face-to-Face Fundraising teams.Key ResponsibilitiesCoach and develop the performance of...

  • Face to Face Fundraising Performance Coach

    3 weeks ago

    Towcester, Northamptonshire, United Kingdom Canal & River Trust Full time

    Job PurposeWe are seeking a highly skilled and experienced Fundraising Coach to join our team at the Canal & River Trust. As a Fundraising Coach, you will play a critical role in supporting the delivery of excellent fundraising results and compliance standards.Key ResponsibilitiesCoach and develop the performance of multiple teams in the region, including...

  • Face to Face Fundraising Performance Coach

    3 weeks ago

    Towcester, Northamptonshire, United Kingdom Canal & River Trust Full time

    Job PurposeWe are seeking a highly skilled and experienced Fundraising Coach to join our team at the Canal & River Trust. As a Fundraising Coach, you will play a critical role in supporting the delivery of excellent fundraising results and compliance standards.Key ResponsibilitiesCoach and develop the performance of multiple teams in the region, including...

  • Face to Face Fundraising Performance Coach

    7 days ago

    Towcester, Northamptonshire, United Kingdom Canal & River Trust Full time

    Job PurposeF2F Fundraising Performance CoachSalary: £32,000 + £390 per month Car Cash Allowance.Working Hours: 37 Hours Wednesday to Sunday. Weekend Working.The Canal & River Trust is a charity entrusted with the care of over 2000 miles of canals, rivers, docks and reservoirs in England and Wales. These historic, natural and cultural assets form part of...

  • Fundraising Performance Coach

    3 days ago

    Towcester, Northamptonshire, United Kingdom Canal & River Trust Full time

    About the RoleWe are seeking an experienced Fundraising Performance Coach to join our team at the Canal & River Trust. As a key member of our fundraising team, you will play a vital role in supporting the delivery of excellent fundraising results and fundraising compliance standards.Your primary responsibility will be to coach and develop the performance of...

  • Towcester Tutor

    1 week ago

    Towcester, Northamptonshire, United Kingdom Teaching Personnel Full time

    We are seeking a dedicated and engaging Maths and English tutor to support students with SEN/SEMH needs in Towcester and surrounding areas.The ideal candidate will have QTS or equivalent experience and be able to build effective relationships with children.Responsibilities will include:Providing educational sessions face-to-face with children at their homes...

  • Towcester Tutor Opportunity

    1 week ago

    Towcester, Northamptonshire, United Kingdom Teaching Personnel Full time

    We are seeking a dedicated and passionate Maths and English tutor to join our team in Towcester and surrounding areas. As a 1:1 tutor, you will have the opportunity to make a positive impact on the lives of primary and secondary students who may have SEN/ SEMH needs or be looked after (LAC).Your role will involve providing educational sessions face to face...

  • Senior Quality Assurance Specialist

    1 week ago

    Towcester, Northamptonshire, United Kingdom GTS International Full time

    Quality Engineer Role at GTS InternationalMain ResponsibilitiesDevelop and implement a quality strategy that meets program requirements.Collaborate with customers to ensure their needs are met through robust internal processes and engineering feedback.Lead the improvement of an agile quality management system and team.Support Failure Modes and Effects...

  • Senior Sales Professional

    5 days ago

    Towcester, Northamptonshire, United Kingdom AD Recruit Limited Full time

    About the Role:We are seeking an experienced sales professional to join our team as an Account Manager. The ideal candidate will have a successful background in client-facing sales, preferably in the finance sector, and a proven track record of building and maintaining relationships with clients.Key Responsibilities:Build and nurture client relationships...

  • Quality Assurance Specialist

    3 weeks ago

    Towcester, Northamptonshire, United Kingdom Omega Full time

    Quality EngineerOmega Resource Group is seeking an experienced Quality Engineer to join their team in the Automotive and Motorsport industry.Key Responsibilities:Develop and implement a quality strategy to meet program requirementsEnsure customer requirements are met through robust internal processes and engineering feedbackManage and improve an agile...

  • Quality Assurance Specialist

    3 weeks ago

    Towcester, Northamptonshire, United Kingdom Omega Full time

    Quality EngineerOmega Resource Group is seeking an experienced Quality Engineer to join their team in the Automotive and Motorsport industry.Key Responsibilities:Develop and implement a quality strategy to meet program requirementsEnsure customer requirements are met through robust internal processes and engineering feedbackManage and improve an agile...

  • Sales Professional

    2 weeks ago

    Towcester, Northamptonshire, United Kingdom AD Recruit Limited Full time

    Job Title: Account ManagerWe are seeking an experienced sales professional to join our team as an Account Manager. The successful candidate will be responsible for building and maintaining relationships with clients, understanding their financial requirements, and providing tailored solutions to meet their needs.About the Role:The Account Manager will work...

  • Business Operations Specialist

    3 days ago

    Towcester, Northamptonshire, United Kingdom Berrys Full time

    We are a team of forward-thinking chartered surveyors, town planners, architects, business consultants, heritage consultants and engineers, offering comprehensive property-related services under one roof. By collaborating, we deliver exceptional results for our clients.Our team draws on extensive experience across various sectors, including commercial,...

  • Client Services Liaison

    1 week ago

    Towcester, Northamptonshire, United Kingdom Recruitment Heroes Ltd Full time

    Job Title: Client Services CoordinatorJob Summary:Recruitment Heroes Ltd is seeking a highly motivated and organized Client Services Coordinator to join our team. As a Client Services Coordinator, you will be responsible for supporting the management team in delivering exceptional customer service to our clients.Key Responsibilities:• Managing client...

  • Account Manager

    2 weeks ago

    Towcester, Northamptonshire, United Kingdom AD Recruit Limited Full time

    Job OpportunityWe are seeking an experienced sales professional to join our team as an Account Manager. The successful candidate will be responsible for building and maintaining relationships with clients, understanding their financial requirements, and providing tailored solutions.About the RoleThe Account Manager will be responsible for:Developing and...

  • Business Development Manager

    2 weeks ago

    Towcester, Northamptonshire, United Kingdom AD Recruit Limited Full time

    About the RoleWe are seeking an experienced sales professional to join our team as an Account Manager. As a key member of our sales team, you will be responsible for building and maintaining relationships with clients, understanding their financial needs, and providing tailored solutions to meet their requirements.Key ResponsibilitiesBuild and nurture client...

  • Business Development Manager

    2 weeks ago

    Towcester, Northamptonshire, United Kingdom AD Recruit Limited Full time

    About the RoleWe are seeking an experienced sales professional to join our team as an Account Manager. As a key member of our sales team, you will be responsible for building and maintaining relationships with clients, understanding their financial needs, and providing tailored solutions to meet their requirements.Key ResponsibilitiesBuild and nurture client...