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Customer Service Coordinator

2 months ago

Leeds, Leeds, United Kingdom Vistry Group PLC Full time

Exciting Opportunity at Vistry Group PLC

We are seeking a highly skilled and experienced Customer Service Coordinator to join our dynamic team at Vistry Group PLC. As a key member of our fast-paced Customer Service department, you will play a crucial role in addressing customer concerns and coordinating solutions for snagging or defects in their new homes.

About the Role

  • Key Responsibilities:
    • Address and resolve customer issues promptly and professionally
    • Provide exceptional customer service and maintain good relationships with internal teams
    • Communicate effectively with colleagues and management
    • Coordinate subcontractors and ensure timely resolution of works
    • Ensure database accuracy
    • Assist with administrative tasks
    • Support office manager in meeting KPIs
    • Adhere to Health and Safety guidelines
  • Requirements:
    • Prior experience in a similar role
    • Proficiency in Microsoft Office
    • Effective complaint handling skills
    • Typing proficiency
    • Positive and composed demeanor
    • Ability to work well under pressure
    • Excellent communication and teamwork skills
    • Desirable - GCSE qualifications, experience in a customer-facing role within residential construction, knowledge of building regulations

About Vistry Group PLC

Vistry Group PLC is a leading provider of affordable mixed-tenure homes, committed to integrity, caring, and quality. With a diverse portfolio including Linden Homes, Bovis Homes, Countryside Homes, Vistry Works, and Vistry Services, we are dedicated to building sustainable communities and promoting diversity and inclusion. Join us in shaping a better future with Vistry.

Benefits

Flexible Working

Enjoy a work-life balance with agile working options.

Generous Holiday Allowance

Receive 28 days' holiday plus Bank Holidays with options for leave carryover.

Pension Plan

Automatic enrollment in our pension scheme with contribution options.

Volunteer Days

Take advantage of 2 paid volunteer days to give back to the community.

Why Choose Vistry Group PLC

At Vistry Group PLC, we invest in your future and provide the support and training you need to succeed. Join us in building not just homes, but also your career, with a range of benefits to enhance your well-being and recognize your contributions.