Workday Engagement Manager

1 month ago

Belfast, United Kingdom Kainos Full time
Main Purpose of the Role

As a Workday Engagement Manager at Kainos, you will be responsible for the successful implementation of Large Enterprise Workday solutions for customers. You will work closely with customer business teams and internal delivery teams to drive the scope, definition, and delivery of solutions that are fit for purpose and commercially viable.

Key Responsibilities
  1. Commercially manage the implementation of global Workday programs from pre-sales through implementation to handover to AMS (Application Management Services).
  2. Act as the key client interface between functional and technical teams and the client, providing domain experience and thought leadership.
  3. Lead and support blended teams of colleagues, client, and partner resources to share knowledge and develop an integrated delivery ethic.
  4. Agree objectives, outputs, milestones, timescales with the client, together with associated contract and commercial terms.
  5. Identify requirements, business processes, application configurations, testing plans, and other artifacts to be documented to ensure shared understanding and facilitate knowledge transfer.
  6. Create well-structured and accurate deliverables and present to client steering groups to secure proposed recommendations and agreement.
  7. Identify and act on opportunities to win business, including negotiating and closing at a senior client level.
Minimum (Essential) Requirements
  1. Experience in implementing back-office systems with direct experience in the successful delivery of solutions within a consulting environment/IT services environment.
  2. Full lifecycle project management experience, from initial opportunity through to requirement development/definition, functional solution design, implementation, data migration, system testing, user acceptance testing, go-live, and service management.
  3. Excellent customer focus, able to assess customer needs, build relationships, and manage customer expectations.
  4. Commercial experience of managing and supporting geographically distributed and blended teams of colleagues, client, and partner resources to share knowledge and develop an integrated delivery ethic.
  5. Excellent commercial management, influencing, and negotiation skills.
  6. Excellent communicator, able to communicate with customers and colleagues with impact and credibility.
  7. An emerging role model within Kainos and wider Workday ecosystem.
  8. Excellent business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work, and change requests.
  9. Demonstrable success in identifying and taking appropriate action on opportunities for additional business.
  10. Ability to work to tight deadlines and make sensible decisions under pressure, taking a balanced view of customer demands and Kainos commercials.
  11. Ability to widen and maintain a network of external contacts.
  12. Understanding of risk management and able to manage risk.
  13. Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required).
  14. Support the operations function to ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences.
Desirable
  1. Professional qualifications where applicable in your capability.
  2. Develop and deliver products/offerings and services that differentiate Kainos in the marketplace.
  3. Identify talent for rapid development within the capability.
  4. Experience of managing, mentoring, and developing teams.
  5. Working with Workday or other SaaS delivery methodologies.
  6. PRINCE 2 (or similar) certification.
  7. Strong functional domain expertise including areas such as HR and Finance (including Payroll).

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