Workday PMO Delivery Director

4 weeks ago

Belfast, United Kingdom Kainos Full time
Workday PMO Delivery Director

About the Role

We are seeking an experienced Workday PMO Delivery Director to join our team at Kainos. As a key member of our Workday Business Unit, you will be responsible for leading and delivering high-quality Workday deployments, as well as developing and growing our Workday Engagement Management, PMO, and Change Management practice in the Americas region.

Key Responsibilities

  • Lead and motivate a team of professionals to deliver high-quality Workday deployments
  • Develop and grow our Workday Engagement Management, PMO, and Change Management practice in the Americas region
  • Support attracting, recruiting, developing, and mentoring talent
  • Share knowledge and thought leadership both internally and externally
  • Participate in business development activities and work with the sales team on opportunities in your area
  • Jointly accountable for achieving sales targets, providing commercially competitive estimates, and content to support the sales process
  • Manage delivery portfolio, including achieving and exceeding profitability targets within a defined portfolio (Workday P1 and PX deployments)
  • Manage delivery methodology, including providing domain experience to provide functional insight and thought-leadership to our consultancy organization regarding best delivery practices within the Kainos deployment methodology
  • Deliver commercially viable services, including achieving or exceeding profitability targets, accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, etc.)
  • Unify and partner with operational departments, including closely partnering with operations and finance to ensure a seamless experience, accurate reporting, and shared accountability for all stakeholders
  • Proactively assist with recruitment activities, including managing headcount plans to enable stable organizational growth and accountability for staffing and on-boarding new team members
  • Be a point of escalation, including leveraging expertise to help respond to customer and project team needs with precision and efficiency
  • Innovation and continuous improvement, including leading and implementing process efficiencies, encouraging innovation in technology and process, and sponsoring initiatives within your capability or wider business unit
  • Develop Kainos as a business, including supporting future growth by working closely with Regional Sales Directors, Account Executives, Customer Success Managers, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business
  • Be a role model, including supporting your colleagues and reconciling the needs of the individual with the needs of the team or Workday while embodying the Kainos values

Requirements

  • Significant experience operating at a senior or director level within the EM or PM capability and sub-capabilities on multiple large ERP, Corporate Services, and/or Workday implementations
  • Exceptional understanding of Workday HCM or FINs and related functional areas
  • Demonstrated ability of running a responsible and profitable business or practice within the professional services industry
  • Exceptional understanding of and experience in the delivery methodologies and models specifically designed for software as a service
  • Broad business and technology experience and a good awareness of industry trends
  • Excellent leadership skills, including the ability to delegate, motivate, lead, attract, and develop staff
  • Excellent customer management experience, working with senior executives in customer organizations with the ability to formally present to senior client and conference audiences
  • Excellent skills in managing conflicting demands and performing effectively in complex and difficult situations, including negotiation, conflict resolution, and relationship management
  • Sound business acumen and commercial understanding within a services organization, deep understanding of the importance of targets such as utilization and project margins
  • Strong resource planning skills to balance current demands with future pipeline while maintaining utilization and profitability targets
  • Ability to work with different functional & technical consultants to understand cross-functional dimensions of Workday configuration
  • Excellent written and oral communication skills
  • We are passionate about developing people – a demonstrated ability in managing, coaching, and developing people in your team and the wider community
  • Sound understanding of the various roles and responsibilities on a project team across the different deployment methodologies
  • Able to, if required, to travel to customer sites & Kainos offices in the same region (minimal out of region travel may also be required)

Desirable

  • Awareness of the Workday ecosystem and a sound understanding of how Project Management, HCM, Payroll, and Financials business practices are evolving
  • Evidence of innovating or leading initiatives to improve delivery within a team or organization
  • Proven ability to manage, motivate, and empower teams and lead by example
  • Workday Professional Services Certification in Project/Engagement Management
  • Experience delivering Workday Full Platform deployments, including both ME and LE across diverse industries in varying project roles
  • PMP (or similar, such as PRINCE 2) certification

People Management

Your role will involve managing people, as such, responsibilities will include:

  • Agreeing, setting, and reviewing your and your team's goals aligned to Kainos, the Workday Business Unit, and your Capability
  • Providing support so that you and your team's goals can be achieved
  • Reviewing and refining goals for relevance and to keep performance on track
  • Reviewing performance against goals and provide feedback
  • Conducting 1:1 monthly and/or project completion feedback meetings
  • Requesting and providing regular feedback in Workday
  • Completing End of Year reviews and agreeing the outcomes from the year
  • Identifying training to support you and your team's development
  • Pursuing and supporting you and your team members' career paths and progression
  • Reviewing weekly workload forecasting (staff allocations and timesheet checks) and utilization
  • Actively being involved in recruitment/interviews
  • Reviewing attrition and retention metrics

About Kainos

We believe in the power of diversity, equity, and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.

We understand that everyone's journey is different, and by having a private conversation, we can ensure that our recruitment process is tailored to your needs.

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