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Customer Service Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Contact Centre Administrator to join our team at ATG Entertainment. As a key member of our contact centre team, you will provide administrative support to ensure the smooth operation of our contact centre and deliver exceptional customer experiences.
Key Responsibilities:
- Provide high-level administrative support to the contact centre team, including answering queries and resolving issues in a timely and professional manner.
- Assist with the coordination of contact centre operations, including scheduling, reporting, and data analysis.
- Develop and maintain effective relationships with internal stakeholders, including the Head of Contact Centre and other team members.
- Contribute to the development and implementation of contact centre policies and procedures.
- Participate in continuous improvement initiatives to enhance contact centre performance and customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office and other relevant software applications.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Flexibility to work a 25-hour week, with hours flexible between 8:30am and 6pm.
About ATG Entertainment
ATG Entertainment is a leading live entertainment company that delivers exceptional experiences to audiences across the UK. We are passionate about bringing great live experiences to the widest possible audience and providing our people and partners with opportunities to realize their full potential.
Our Values:
- We are passionate about delivering exceptional customer experiences.
- We are committed to providing a supportive and inclusive work environment.
- We are dedicated to continuous improvement and innovation.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and innovative company.
- A supportive and inclusive work environment.
- Professional development and training opportunities.
