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Technical Support Specialist

2 months ago

Cardiff County, United Kingdom 1Tech Staffing Limited Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at 1Tech Staffing Limited. As a key member of our IT department, you will play a crucial role in providing technical support and troubleshooting for escalated issues.

Key Responsibilities:

  • Provide technical support and troubleshooting for escalated issues from the 1st Line support team.
  • Diagnose and resolve technical hardware and software issues across a variety of platforms and systems.
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • Ensure security measures are implemented and maintained across all systems.
  • Collaborate with other team members to improve efficiency and effectiveness of IT operations.

Requirements:

  • Extensive experience working with cloud-based solutions, including O365, Intune, Azure, and Active Directory.
  • Strong knowledge of cloud-based solutions and end-user support.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

About the Role:

This is an exciting opportunity for an ambitious individual who is looking to take their career to the next level. As a Technical Support Specialist, you will have the opportunity to work with cutting-edge cloud solutions and be part of a dynamic team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.