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Job Summary
Job Title: Customer Service Engineer
Company: ZipRecruiter
Job Type: Full-time
Location: Remote
Job Description:
Job Responsibilities:
- Provide exceptional customer service and technical support to clients via phone, email, and in-person visits.
- Troubleshoot and resolve technical issues with MRI medical imaging systems, ensuring minimal downtime and maximum customer satisfaction.
- Collaborate with cross-functional teams to develop and implement effective solutions to customer complaints and issues.
- Stay up-to-date with product knowledge and technical advancements to provide expert advice and guidance to customers.
- Meet or exceed customer satisfaction targets and key performance indicators (KPIs).
Requirements:
- 3+ years of experience in customer service, technical support, or a related field.
- Proven track record of delivering exceptional customer service and resolving complex technical issues.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- High school diploma or equivalent required; degree in a related field preferred.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
