Household Claims Operations Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom als recruitment Limited Full time

Position Overview:

As a Household Claims Team Manager, you will play a pivotal role in overseeing a group of skilled desk adjusters. This position is ideal for individuals currently serving as Senior Technical Household or Property Claims Handlers who are looking to step into a managerial role.

Your Responsibilities:

  • Lead and inspire a team of claims professionals, leveraging your extensive knowledge of household and property claims.
  • Foster an environment of autonomy and innovation, encouraging team members to propose process enhancements that elevate customer satisfaction.
  • Utilize your expertise in building materials and scopes to address any discrepancies in service delivery from Loss Adjusters.
  • Communicate effectively with various stakeholders to ensure that your insights and recommendations are recognized and acted upon.
  • Challenge suppliers when necessary, drawing on your experience to safeguard the interests of both the business and your team.

Why This Role Matters:

This position offers the opportunity to work from home while driving significant improvements in claims management. The company values swift implementation of changes, often acting on suggestions within a day, thus eliminating unnecessary bureaucracy.

If you are ready to take the next step in your career and lead a dynamic team in a supportive environment, this role is designed for you.



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