Hotel Reception Manager
1 week ago
Hotel Reception Manager Job Description
Voco Hotels is seeking a highly skilled and experienced Reception Manager / Front Office to lead our front office team to success. As a key member of our hotel operations team, you will be responsible for overseeing the day-to-day running of the front office hotel operation, including Reception, Nights, and Guest Services.
Key Responsibilities:
- Ensure the delivery of exceptional and unique service standards across all areas.
- Assume operational responsibility and drive the performance of our front office teams.
- Contribute to the creation of the brand to maximize reputation, revenue, and profitability across all areas in line with budget expectations.
- Develop the guest service proposition to ensure it is positioned as the market leader in the region.
Requirements:
- Minimum of two years as Head of Department in a similar size and style hotel environment.
- High level of guest focus and solid financial and commercial awareness.
- Self-motivated, forward-thinking individual with a strong Front Office background within a large lifestyle, multi-outlet environment.
What We Offer:
- Competitive Salary
- Opportunities for promotion and transfer across the group
- Company Pension scheme
- 28 days holiday each year, increasing to 33 days with length of service
- Discounted international/worldwide room rates for yourself, family, and friends
About Voco Hotels:
Voco Hotels is a modern hotel brand that offers a unique and distinctive experience to its guests. Our hotels are designed to provide a comfortable and relaxing environment, with thoughtful touches and amenities that make every stay special.
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