Restaurant Operations Manager
2 months ago
About The Ivy Collection
The Ivy Collection is a renowned group of restaurants, steeped in history and excellence. Our iconic establishments have been serving fine dining experiences for over 100 years, earning us a reputation as one of the UK's most-loved restaurant brands.
Restaurant Manager Role
We are seeking a confident and experienced Restaurant Manager to join our dynamic and supportive team. As a Restaurant Manager, you will be responsible for leading our front-of-house operation, driving the team towards our business objectives, and delivering exceptional service to our guests.
Key Responsibilities
- Provide a friendly, courteous, and professional service to our guests, setting the standard for our team.
- Build and maintain a high-performing team, driving them towards our business objectives and ensuring they feel valued and rewarded.
- Develop a learning culture, analyzing Mystery Diner reports to identify areas for improvement and implementing changes to enhance our service.
- Manage all employees in line with our agreed skills and standards, providing regular feedback and appraisals.
- Ensure all guest requests and queries are responded to promptly and effectively.
Requirements
- 3+ years of experience in a similar role, with a proven track record of success.
- Experience in overseeing and supporting a team of managers and the entire front-of-house operation.
- Excellent English language skills and the ability to communicate effectively with our guests and team members.
- A passion for delivering exceptional service and a ability to cope well under pressure during a busy service.
Benefits and Rewards
- 50% staff discount for you and up to 3 friends when dining in our restaurants.
- Celebrate career anniversaries with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard as our guests when working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed
- Cycle to Work Scheme.
- Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more.
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