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Business Process Analyst
2 months ago
Canada Life Assurance Company is seeking a skilled Business Analyst to collaborate with business partners and drive business process improvements across multiple teams. As a key member of our team, you will play a pivotal role in enhancing our business processes, resulting in substantial business impact and optimal customer service.
This role requires you to review, analyze, and implement recommended changes that will transform our business operations through process re-engineering. You will work closely with business partners to gather requirements and design solutions that meet business objectives.
Key Responsibilities:
- Conduct research to evaluate and define business problems and identify root causes.
- Translate business needs into business process solutions.
- Analyze the impact of proposed solutions across the business.
- Develop and present process diagrams and other applicable project artifacts to stakeholders.
- Collaborate with business partners to gather business requirements and system design functionality.
- Engage business partners throughout the initiative and provide input on business impacts to processes, training, and communication.
- Develop and execute test plans for user acceptance testing.
- Facilitate implementation of new processes through training sessions, demos, and the development of appropriate documentation.
- Develop post-implementation verification plans and monitor to ensure the change is adopted and benefits are realized.
- Perform ad-hoc process audits, document findings, and coordinate implementation and managing change.
Requirements:
- Minimum of two years in a business analyst or process improvement-related role.
- Certified in business analysis, change management, project management, and Lean Six Sigma would be an asset.
- Experience in group insurance is an asset.
- Bilingual is an asset.
- Active listening capabilities with the ability to fulfill business objectives and balance the needs of various stakeholders.
- Experience in business process modeling.
What We Offer:
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As a member of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment, and retirement savings.
