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Freight & Logistics Manager
2 months ago
Location: Global FMCG Business
Salary: Up to £37,000 (depending on experience)
The Advocate Group is proud to be partnering with a global FMCG business, looking for a Freight & Logistics Lead to join their internal logistics function.
Role Overview:The Freight & Logistics Lead is responsible for coordinating international shipping and logistics to various manufacturing locations, warehouses, and customers internationally, covering both import and export.
Key Responsibilities:- Shipping Coordination: Confirm shipping instructions and document requirements for Purchase Orders, ensuring smooth processing.
- Document Validation: Review and approve draft shipping documents from origin points, address any shipping issues, and send the approved documents to the Forwarding Agent.
- Final Documentation: Validate and forward all final shipping documents to Forwarding Agents, factories, and customers.
- Invoice Processing: Review and approve Purchase Invoices from manufacturers, enter details into the system, and generate necessary company documents, including customer invoices.
- Order Tracking: Monitor order progress from shipment to port and during ocean transit to ensure timely customer delivery. Provide regular delivery updates to customers.
- Consignment Management: Generate Consignment Notes for deliveries to UK storage or third-party facilities, detailing delivery requirements.
- Transport Organisation: Arrange transportation for customer deliveries from UK warehouses or third-party locations via air, sea, or road. Liaise with suppliers and manage documentation.
- Customer Invoicing: Generate and provide invoices to customers for goods from the UK warehouse or other storage locations. Process and approve storage and transport invoices.
- Sample Shipping: Manage the shipment of samples as requested from the UK warehouse or third-party storage facilities.
- Shipping Tracker Maintenance: Maintain internal and external shipping trackers to ensure accurate records.
- Customer Service: Respond promptly to customer inquiries, providing delivery estimates based on lead times and planning agreements.
- Meetings & Coordination: Attend weekly meetings with relevant teams to review factory Order Fulfilment Schedules and understand any production updates affecting deliveries.
- Stock Management: Ensure alignment on available stock at third-party warehouses for customer inquiries, integrating with the SI&OP process.
- Documentation Liaison: Collaborate with company Technical teams to manage customer documentation, questionnaires, and specification requirements, ensuring timely completion.
- Freight Quotes Management: Maintain and manage the freight quote database, providing timely quotes to the Commercial team.
- Customs & Documentation: Serve as the primary contact for customs and documentation queries.
- Contract Management: Ensure competitive contracts with shipping lines and airfreight agents for required company routes.
- Supplier Performance: Monitor and manage supplier performance.
- Cost & Performance Reporting: Track and report freight costs for shipments and handle month-end reporting, including OTIF, distribution costs, and third-party performance.
- International Shipping Expertise: Experience in international shipping procedures, including import/export, documentation, and customs regulations.
- INCOTERMS Knowledge: Thorough understanding of INCOTERMS 2020.
- Business Systems Proficiency: Familiarity with business systems; experience with Microsoft AX is advantageous.
- Customer Service Skills: Strong orientation towards customer service with relevant experience.
- Cross-Functional Collaboration: Ability to effectively manage multiple interfaces across the organization to meet customer needs and manage time efficiently.
- Communication Skills: Excellent written and verbal communication abilities.
- Cultural Competence: Proven ability to work effectively across diverse cultures.
- Customer Confidence: A proactive, confident, and bright demeanor that instills customer confidence in the company as a reliable supplier.
- Attention to Detail: Strong attention to detail.
- IT Proficiency: Competence in Microsoft applications, including Outlook, Word, PowerPoint, and Excel.
