Seller Coordinator
3 weeks ago
About the Role
We are seeking a proactive and dynamic Seller Coordinator to support the onboarding journey for sellers on ASOS Marketplace. As a key member of our team, you will provide administrative support and be the direct point of contact for seller queries, ensuring a successful and timely launch of sellers on our platform.
Key Responsibilities
- Provide administrative support for marketplace sellers onboarding onto ASOS, supporting sellers to progress at pace through key steps from account setup to launch.
- Proactively manage seller queries pre-launch and post-launch on ASOS, ensuring seller queries are resolved or escalated to relevant teams in a timely fashion.
- Create and maintain seller training material to scale seller knowledge, enabling sellers to self-serve key onboarding steps and troubleshoot common issues.
- Accumulate sufficient knowledge of seller standards and the seller portal, Mirakl, to support in answering seller queries, and approve product go lives where needed.
- Support the Seller team to create and distribute key account management packs and surveys.
- Support the Marketing team to coordinate seller content for key campaigns and onsite visibility initiatives.
- Demonstrate a fundamental understanding of vintage sellers and online marketplaces; support the vintage seller manager to drive success of vintage sellers on ASOS.
About You
We are looking for a strong communicator with excellent organizational skills, who is self-motivated and able to adapt to change. Previous experience working directly with online vintage clothing brands or marketplaces would be an advantage, but is not a requirement. The ideal candidate will have a keen interest in fashion and sustainable fashion, and the following attributes:
- Strong written and verbal communication skills.
- Extremely organized and able to manage time efficiently.
- Self-motivated and a self-starter.
- Able to adapt and respond to change.
- Data-driven with excellent attention to detail.
- Team player.
- Service-orientated.
- Knowledge of vintage fashion and core trends within this sector.
What We Offer
- Employee discount (hello ASOS discount).
- ASOS Develops (personal development opportunities across the business).
- Employee sample sales.
- Access to a huge range of LinkedIn learning materials.
- 25 days paid annual leave + an extra celebration day for a special moment.
- Discretionary bonus scheme.
- Private Medical care scheme.
- Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits.
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