Account Management Coordinator

1 week ago

London, Greater London, United Kingdom Goat Group Full time
About the Team

At GOAT Group, our Business Development team is the driving force behind our company's strategic growth. Comprising Strategy, New Business Initiatives, Partnerships, and Account Management teams, we lead a global supply-focused initiative that collaborates with brand partners, retailers, and power sellers to secure new inventory and expand our exposure. As we continue to expand both domestically and internationally, you will play a pivotal role in this exciting next chapter.

Role Overview

We are seeking a highly organized and efficient Administrator to support our Account Management team in growing our sneaker business. The ideal candidate will prioritize accuracy in their work and be responsible for the day-to-day administrative tasks needed to best serve our valued sellers.

Key Responsibilities
  • Support the Account Management team in daily administrative functions
  • Liaise with our Marketplace team on product listings for sellers
  • Assist in top-level customer service for our sellers
  • Regularly connect with our Operations teams, monitoring product inflow
  • Collaborate with our Customer Services team in closing out outstanding seller issues promptly
  • Create and monitor processes to limit errors or missed sales for sellers
  • Play a key role in setting up the Account Management team for success with KPIs
  • Actively track performance of new sellers
  • Work closely with cross-functional teams to successfully complete tasks
Requirements
  • Experience in a retail, brand, or wholesale environment preferred
  • Highly organized, and able to prioritize their workload with ease
  • Follow processes precisely with a high attention to detail
  • Strong communication, interpersonal, and analytical skills
  • Confidentiality and discretion a MUST
  • Self-motivated, resourceful, with a can-do attitude
  • Commitment to a VIP-level of customer service
  • Proven ability to function well in a collaborative environment
  • Mac and Excel proficient, with an understanding of web-based platforms
  • Experience with data entry
  • Sneaker industry knowledge not required, but preferred

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