Technical Solutions Specialist
6 days ago
Lucid Connect Ltd is seeking a highly skilled Technical Solutions Specialist to join their dedicated technical team. As a key member of the team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Respond to and resolve technical queries from end-users and VIPs via our ITSM tool
- Administer MDM solutions to ensure seamless device management
- Provide desktop troubleshooting and support to resolve technical issues
- Ensure customer documentation is up-to-date and accurate
- Collaborate with the team to identify and implement changes to customer environments to address common issues
- Provide exceptional customer service and support
- Manage equipment requests and device management
- Update assets on our asset management system
- Handle incoming calls and provide technical support
- Manage customer endpoint protection and assist senior engineers in implementing best practices
- Deal with escalations and BAU, reporting to the line manager
- Visit customer sites as required
Requirements:
- Experience in supporting Windows Desktop
- Strong people skills and ability to communicate effectively
- Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP
- Able to work independently and take initiative
- Ability to multitask and manage conflicting priorities
- Strong written and verbal communication skills
Desirable Skills and Experience:
- MDM experience, particularly with Mobile Device Management
- Experience in supporting Apple MacOS/iOS and MS Windows
- Familiarity with ITSM tools and phone management
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