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Repair Operations Coordinator

2 months ago

Greater Manchester, United Kingdom Hireful Full time

Job Summary

Hireful is seeking a skilled Repair Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for delivering excellent customer service and ensuring the effective planning and resource scheduling of repairs jobs.

Key Responsibilities

  1. Principal Contact: You will be the primary point of contact for in-house operatives, allocating and planning repairs to meet customer needs.
  2. Operative Management: Monitor and manage operatives' diaries to maximize productivity, ensuring that daily and weekly planning of all works is controlled and managed effectively.
  3. Job Scheduling: Schedule customer appointments to take into account customer needs, ensuring the right operative or contractor is allocated the job.
  4. Operative Productivity: Increase operative productivity by reviewing, monitoring, and managing travel distance and time between jobs allocated to each operative.
  5. Process Improvement: Utilize data to assess improvements that can be made through trade zoning and smart scheduling, implementing actions to reduce time lost and increase overall productivity.
  6. Travel Optimization: Proactively use daily tracker reports to manage travel and distance between jobs, improving efficiency and gaining a greater understanding of downtime.
  7. Team Collaboration: Work collaboratively with the team to ensure a flexible and adaptable approach to deal with changing requirements.

Requirements

  1. Community Understanding: A commitment to understanding the challenges and opportunities that exist in the communities in which we work, with a particular value placed on lived experience in social housing.
  2. Advocacy: A passion to advocate on behalf of people and communities.
  3. Professionalism: To be professional and work with integrity, inclusivity, and respect for diversity.

What We Offer

  1. Pension Scheme: A pension scheme with up to 10% contribution from both colleague and Hireful.
  2. Employee Benefits: Access to The Market Place, offering high street, restaurant, and supermarket discounts, gym memberships, cycle to work, smart tech loans, and more.
  3. Annual Leave: Start at 26 days annual leave, increasing up to 30 days plus Bank Holidays.
  4. Savings Club: A savings club allowing you to put aside money each month for 11 months to help you save for that special something.
  5. Colleague Incentive Scheme: A colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
  6. Transport Assistance: Season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.