Customer Service Account Manager

3 weeks ago

Rugby, Warwickshire, United Kingdom Warrens Full time
Job Title: Customer Service Account Executive

At Warrens, we are seeking a highly skilled and experienced Customer Service Account Executive to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our valued clients.

Key Responsibilities:
  • Develop and implement customer service policies and procedures to ensure seamless delivery of services.
  • Monitor and review customer feedback to identify areas for improvement and propose changes to enhance the customer experience.
  • Support the mentoring and development of team members, fostering a culture of continuous learning and growth.
  • Act as the primary point of contact for customers, resolving complex issues and maintaining a high standard of customer service.
  • Collaborate with internal and external stakeholders to discuss expectations and implement continuous improvements.
  • Build and maintain strong relationships with customers and internal stakeholders.
  • Meet and exceed agreed KPIs, reporting on performance and potential improvements.
  • Liaise with company management to support and implement growth strategies.
  • Support ad-hoc projects as required.
Requirements:
  • Passion for delivering exceptional customer service in a fast-paced environment.
  • Ability to coach, train, and motivate team members to achieve high-end results.
  • Excellent written and verbal communication skills, with the ability to adapt communication style to meet different situations and personalities.
  • A creative approach to problem-solving and diplomacy with customers.
  • Considerable experience working in a customer-facing environment.
  • A detailed understanding of logistics and dispatch operations to manage and advise others.
What We Offer:
  • Competitive holiday entitlement.
  • Pension scheme with a 4% employee and 4% employer contribution.
  • Life assurance - 2 x annual salary.
  • Wellness program with access to confidential telephone counseling and legal information services.
  • Eye care vouchers for substantial savings on eye tests and prescription glasses.
  • Reward and recognition program for employees who go above and beyond.
  • Everyday discounts on various products and services through our benefit platform.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Warrens.

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