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Office Administrator

2 months ago

Leicester, Leicester, United Kingdom WBR Group Full time
Job Title: Office Administrator

We are seeking a highly organized and detail-oriented Office Administrator to join our team at WBR Group. As an Office Administrator, you will play a vital role in supporting our support services team and contributing to the success of our group-wide projects.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to all clients, advisers, and third parties, ensuring a positive experience and resolving queries efficiently.
  • Relationship Management: Maintain and improve client relationships by effectively handling client enquiries, both complex and simple, on the telephone.
  • Query Resolution: Respond to a range of queries and correspondence, ensuring all work is processed in accordance with SLAs and internal deadlines.
  • Process Compliance: Work checklists, flowcharts, and procedure notes to reduce financial and reputational risk, and promote a culture of compliance.
  • Team Collaboration: Engage with the team to deliver successful individual tasks and contribute to group-wide projects, promoting the PEER values and setting an example.
  • Documentation Management: File all incoming documentation according to internal processes and standards, ensuring accuracy and efficiency.
  • Third-Party Engagement: Engage with 3rd party providers to obtain accurate scheme valuations, including property-specific data, and update systems to ensure up-to-date information.
  • Process Improvement: Highlight required process changes to the Manager, making amendments as agreed and directed, and contributing to the improvement of internal processes.
  • Legislative Awareness: Take personal responsibility for ensuring knowledge of HMRC, TPR, and ICO legislative practices and changes, using all available resources.
  • Project Contribution: Contribute to projects when requested and deliver within set timescales, demonstrating flexibility and adaptability.
  • Personal Development: Take personal responsibility for own development, highlighting training needs to the Manager, and contributing to the growth and development of the team.
Requirements:
  • Administration Experience: At least 2 years of administration experience, with technical expertise in all areas of administration.
  • Teamwork and Independence: Strong team working skills, with the ability to work independently under own initiative, and a flexible approach to work.
  • Time Management: Ability to manage own workload, considering quantity/quality and solutions/outcomes required, and work within tight deadlines.
  • Communication Skills: Excellent written and oral communication skills, with the ability to structure communication to meet the needs of the client and teams.
  • Technical Skills: Sound knowledge of all Microsoft Applications, with strong organisational skills and a conscientious approach to detail.