Lodge Manager

1 month ago


Paddock Wood, Kent, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for managing the day-to-day operations of our retirement development, ensuring a high level of customer service and satisfaction for our homeowners.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to homeowners, responding to their needs and concerns in a timely and professional manner.
  • Liaise with a range of customers and suppliers, managing contractors and scheduling maintenance as required.
  • Organise activities and events for homeowners, promoting a sense of community and social interaction.
  • Manage the administration of the development, including health and safety checks and record-keeping.
Requirements
  • Experience of working in a similar role, preferably in the retirement living or social housing sector.
  • Excellent customer service skills, with the ability to work with a range of customers and stakeholders.
  • Strong administrative skills, with experience of using Microsoft Office applications.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Passion for providing excellent customer service and a commitment to delivering high-quality results.
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Professional development and qualifications.
  • Thorough induction and ongoing training.

We are committed to providing a supportive and inclusive work environment, where all employees feel valued and empowered to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we would love to hear from you.


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